Cartier Client Relations Center Ambassador

Seoul • South Korea

Friday, May 9, 2025

Cartier, a distinguished name in the luxury fashion and jewelry industry, is part of the Richemont Group, a conglomerate renowned for its prestigious brands. As an employer, Cartier offers a dynamic environment where innovation meets tradition, fostering a culture of excellence and creativity. Employees are encouraged to embody the brand's legacy of elegance and craftsmanship while contributing to its modern evolution.

1. Respond to customer inquiries via phone, email, and chat with accuracy and speed.
2. Conduct outbound calls for order-related guidance, providing repair quotes, and connecting customers with boutiques.
3. Compose professional and courteous emails in all communications.
4. Engage with customers through the website and various online platforms, maintaining high responsiveness and engagement levels.
5. Drive revenue growth and achieve targets by leveraging luxury retail sales experience and excellent phone sales skills.
6. Identify and execute upselling and cross-selling opportunities.
7. Collaborate with the e-commerce team to deliver a consistent customer experience across all channels, including phone sales and online sales.
8. Stay up-to-date on the latest information regarding products, services, promotions, and best practices.
9. Participate in training, team meetings, and coaching sessions to enhance phone sales techniques and e-commerce-related knowledge.
10. Strive to achieve phone sales targets and customer experience metric goals.
11. Identify the severity of customer complaints and claims and escalate appropriately for resolution when necessary.
12. Collaborate closely with relevant departments to resolve customer issues.
13. Build and maintain customer relationships through excellent communication and interpersonal skills.
14. Secure customer repurchase and high retention rates.
15. Participate in team meetings, training sessions, and coaching sessions as needed.

1. 1+ years of contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
2. Organized, team player, rigorous, proactive, flexible, dynamic, supportive, multitasking and able to work under pressure.
3. SAP experience preferred.
4. Salesforce experience preferred.
5. Requires Excel skills.

1. Experience in eCommerce, especially in the luxury retail sector preferred.
2. Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.).
3. Excellent verbal and written communication skills.
4. Confidence and technical agility to learn and use multiple applications and systems, ability to multi-task daily between those tools.
5. Act as a team player.

1+ years of experience in a contact center, customer service environment, or retail, or an equivalent combination of education and experience.

Full-time employment with opportunities for professional development and growth within a prestigious luxury brand.

Cartier fosters a collaborative and inclusive workplace culture where employees are valued for their contributions and encouraged to innovate. The company emphasizes teamwork, open communication, and a shared passion for luxury and excellence.