Cartier Client Advisor

Paris • France

Friday, April 11, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to excellence, fostering a dynamic and inclusive workplace where innovation and tradition meet. The brand values its employees as ambassadors of its rich heritage and craftsmanship.

1. Welcome clients and address their inquiries following Cartier's protocol.
2. Provide personalized advice to clients and explain diagnostics and interventions.
3. Regularly update clients on the progress of their repairs.
4. Resolve client dissatisfaction by finding tailored solutions.
5. Promote and sell services and accessories, guiding clients towards potential jewelry and watch sales.
6. Create digital notifications and gather client information for case management.
7. Collaborate with technicians, administrative staff, and the Richemont platform for optimal case handling.
8. Serve as the primary contact for clients regarding their cases.
9. Contribute to sales revenue through the promotion of services and accessories.
10. Ensure client satisfaction by adhering to Cartier's protocol and achieving performance indicators.
11. Participate actively in boutique operations, including team meetings and challenges.
12. Order and track leather bracelets for clients and participate in inventory counts.
13. Adhere to security and operational procedures from opening to closing the boutique.
14. Apply after-sales service policies and management procedures.
15. Maintain professional appearance and uphold product quality standards.

1. Bachelor's degree or equivalent in Business Management or related field.
2. Fluency in English; proficiency in a third language is advantageous.

1. Strong customer service orientation.
2. Excellent interpersonal and communication skills.
3. Ability to work collaboratively in a team environment.
4. Emotional intelligence and stress management.
5. Proactive and versatile approach.
6. Organizational skills and ability to prioritize tasks.
7. Conflict resolution capabilities.
8. Proficiency in computer applications.

Previous experience in a retail environment is preferred, with knowledge of watches and jewelry being advantageous.

Bachelor's degree or equivalent in Business Management or related field.

Cartier offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Cartier fosters a culture of elegance and innovation, where employees are encouraged to embody the brand's values of excellence and creativity. The workplace is collaborative, with a focus on personal growth and customer satisfaction.