Cartier Client Advisor

Guadalajara • Mexico

Friday, May 16, 2025

Cartier, a distinguished name in the realm of luxury, operates under the esteemed Richemont Group, a global leader in the luxury goods industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a unique working environment that fosters creativity and innovation. As an employer, Cartier is committed to nurturing talent and providing opportunities for professional growth within its prestigious network of boutiques worldwide.

1. Achieve and exceed individual and store sales goals through exceptional customer service and strategic client engagement.
2. Maximize opportunities for client purchases and repurchases through targeted actions and clienteling initiatives.
3. Deliver a highly professional service in an omnichannel environment, ensuring a seamless Cartier experience across all touchpoints.
4. Engage with clients and visitors to provide outstanding customer service, maintaining high standards and solid product knowledge.
5. Proactively develop personal knowledge and skills through training and workshops provided by the company.
6. Act as a brand ambassador, embodying Cartier's values and enhancing brand enthusiasm within the boutique.
7. Uphold boutique operations and compliance with Cartier's security and operational procedures.
8. Promote new services and tools, mastering transaction and client management systems.

1. Bachelor’s degree or equivalent.

1. Fluency in English; additional languages are advantageous.
2. Proficiency in MS Office.
3. Knowledge of watchmaking and jewelry techniques is a plus.
4. Exceptional ability to drive change and initiatives to achieve company goals.
5. Strong multitasking skills to handle competing priorities efficiently.
6. Ability to analyze risks and anticipate customer needs proactively.

2-5 years of experience as a client advisor in retail or other service industries, with luxury and/or hospitality experience considered a plus.

Bachelor’s degree or equivalent.

Comprehensive benefits package including opportunities for professional development and growth within the Richemont Group.

Cartier fosters a culture of excellence and innovation, encouraging employees to embody the brand's values of curiosity, passion, empathy, and responsibility. The work environment is collaborative, with a strong emphasis on teamwork and active listening, ensuring that every team member feels valued and empowered.