Cartier Boutique Service Advisor

Cartier, a prestigious name in the world of luxury, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and sophisticated work environment where employees are encouraged to excel and innovate. The brand is committed to delivering exceptional service and creating memorable experiences for its discerning clientele.

1. Deliver exceptional customer service by mastering all aspects of boutique operations, from front-of-house service to back-office tasks, to meet boutique targets.
2. Manage service excellence by welcoming customers, providing personalized service, and handling service counter operations, including repair intake and return processes.
3. Address customer complaints by understanding the situation and providing appropriate first-level support.
4. Sell leather straps, refills, accessories, and other products to meet boutique sales targets.
5. Handle customer inquiries and complaints via phone.
6. Propose improvements and standardization of service processes.
7. Support after-sales revenue by reducing the ratio of non-repaired returns, discounts, and gratuities.
8. Adhere to the GEMINI policy by serving customers across the counter from start to finish.
9. Oversee service counter operations from opening to closing.
10. Manage cash transactions and register closing according to company regulations.
11. Create invoices and manage inventory, including finished repairs and watch strap reserves.
12. Organize and file service-related documents and update them as necessary.
13. Transport items, including valuables, between stores as needed.
14. Perform quick services such as engraving, embossing, and cleaning.
15. Guide and train junior and OMS staff in basic service operations.
16. Support other staff in delivering effective customer service as a team player.
17. Continuously improve personal strengths and address areas for development.

1. Understanding and execution of boutique service operations, particularly repair intake.
2. Ability to independently manage all service operations from opening to closing.
3. Capability to engage customers in conversation beyond repair topics.
4. Efficiency in task execution and ability to propose process improvements.
5. Commitment to setting and achieving SMART goals.
6. Ability to understand customer needs and find appropriate solutions.
7. Expert knowledge of Cartier products and service policies.
8. Adherence to high ethical standards and company rules as a Maison Ambassador.

1. Teamwork and understanding of one's role within a team.
2. Ability to build and maintain relationships with diverse individuals inside and outside the boutique.
3. Effective communication skills with a sophisticated manner appropriate to the brand.

Proven experience in luxury retail or customer service environments, with a focus on high-end clientele.

Employees enjoy a range of benefits including comprehensive training programs, opportunities for career advancement, and a supportive work environment that values innovation and excellence.

Cartier fosters a culture of elegance, innovation, and excellence. Employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and sophistication. The workplace is collaborative, with a strong emphasis on teamwork and mutual respect.