Cartier Boutique Assistant

Cartier, a renowned French maison established in 1847 in Paris, has long captivated individuals worldwide with its dedication to beauty and elegance. Once lauded by King Edward VII of England as "the jeweler of kings and the king of jewelers," Cartier's opulent universe reflects a unique style and an unending passion for creativity, established by the third-generation Louis Cartier. The maison's spirit remains unchanged today, continuously producing exquisite creations through a foundation of traditional craftsmanship and relentless innovation. As part of the Richemont Group, Cartier offers a prestigious environment for career growth in the luxury sector.

1. Welcome clients and manage waiting times to ensure the highest level of customer experience upon entry and throughout their visit.
2. Guide clients to appropriate areas within the boutique and introduce them to sales staff.
3. Provide seating, refreshments, and reading materials to clients.
4. Communicate estimated waiting times and ensure the first available sales associate or customer service representative attends to clients.
5. Assist sales associates by handling merchandise and returning items to designated locations.
6. Support back-office tasks related to sales, including warranty documentation and gift wrapping.
7. Coordinate taxi arrangements and assist with non-payment related customer care services, such as product transportation.
8. Adhere to all group, maison, and boutique policies and guidelines.
9. Participate in inventory management, price labeling, and store opening and closing procedures.
10. Contribute to the implementation of visual merchandising guidelines.
11. Order boutique supplies, including bags, refreshments, printed materials, and office supplies.
12. Ensure the reception and counters are in pristine condition.

1. Minimum experience in retail, preferably in the service sector or luxury industry.

1. Proficiency in Microsoft Word, Excel, and PowerPoint.
2. Familiarity with BI and SAP Retail Portal is advantageous.
3. Fluency in Japanese and either English or Chinese.

Candidates should possess at least minimal experience in retail, with a preference for those who have worked in the service sector or luxury industry.

The position offers the opportunity to work within a prestigious luxury brand, providing a dynamic and supportive environment for professional development.

Cartier fosters a culture of elegance and innovation, deeply rooted in its rich heritage and commitment to craftsmanship. The workplace environment encourages teamwork, service orientation, and a proactive approach, valuing humility, positivity, and strong interpersonal skills.