Cartier Boutique Assistant

Madrid • Spain

Monday, May 12, 2025

Cartier, a distinguished name in the realm of luxury jewelry and watches, is a subsidiary of the Richemont Group, a global leader in the luxury goods industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and prestigious work environment for individuals passionate about luxury and exceptional client service.

1. Welcome clients and manage waiting times to ensure efficient service.
2. Assist Sales Associates discreetly during sales transactions.
3. Coordinate with Sales Associates, administrative, and management teams.
4. Handle gift wrapping and manage the back-of-house area.
5. Accompany clients to the door upon departure.
6. Assist with care service duties, including repairs and registrations.
7. Adhere to all group, Maison, and boutique policies, procedures, and guidelines.
8. Participate in inventory management and price labeling.
9. Contribute to the setup and breakdown of the boutique during opening and closing.
10. Implement visual merchandising guidelines.
11. Order boutique supplies such as bags, drinks, and office materials.
12. Maintain an impeccable boutique environment, including music and olfactory atmosphere.
13. Ensure windows and counters are in perfect condition.
14. Manage client appointments and provide proactive support to Sales Associates.
15. Optimize boutique space and anticipate floor organization needs.

1. Fluency in English and Spanish; additional languages are advantageous.
2. Previous experience in retail, hospitality, or customer service.

1. Excellent written and spoken communication skills.
2. Proactive in identifying customer needs and potential issues.
3. Collaborative spirit and willingness to support team goals.
4. Strong communication and interpersonal skills.
5. Ability to work in a fast-paced environment.
6. Flexibility in working hours.
7. Basic computer and POS system knowledge.

Previous experience in retail, hospitality, or customer service is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development within a prestigious global luxury brand.

Cartier fosters a culture of elegance and excellence, where employees are encouraged to deliver exceptional client experiences and uphold the brand's prestigious reputation. The work environment is dynamic, collaborative, and focused on continuous improvement and innovation.