Cartier Boutique Assistant

Madrid • Spain

Friday, April 18, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As a leading purveyor of fine jewelry and watches, Cartier offers a prestigious work environment that fosters creativity and excellence. Employees are part of a legacy of innovation and elegance, contributing to the brand's enduring reputation as a symbol of sophistication and luxury.

1. Welcome clients and manage waiting times to ensure efficient service.
2. Assist Sales Associates during sales transactions.
3. Coordinate with Sales Associates, administrative, and management teams.
4. Handle gift wrapping and manage the back-of-house area.
5. Accompany clients to the door upon departure.
6. Assist with care service duties such as repairs and registrations.
7. Adhere to all group, Maison, and boutique policies and procedures.
8. Participate in inventory management and price labeling.
9. Contribute to the setup and breakdown of the boutique at opening and closing.
10. Implement visual merchandising guidelines.
11. Order boutique supplies such as bags, drinks, and office materials.
12. Maintain an impeccable boutique environment, including music and olfactory atmosphere.
13. Ensure windows and counters are in perfect condition.
14. Provide an exceptional client experience by greeting and seating clients, offering refreshments, and managing the waiting area.
15. Efficiently manage client appointments and support Sales Associates in meeting preparations.
16. Optimize boutique space for seating and anticipate floor organization needs.

1. Excellent written and spoken communication skills in English and Spanish; additional languages are a plus.
2. Previous experience in retail, hospitality, or customer service.

1. Proactive in identifying customer needs and potential issues.
2. Collaborative spirit and willingness to support team goals.
3. Passion for customer engagement and strong interpersonal skills.
4. Ability to work in a fast-paced environment with flexible working hours.
5. Basic computer and POS system knowledge.

Previous experience in retail, hospitality, or customer service is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a globally recognized luxury brand.

Cartier fosters a culture of elegance and innovation, where employees are encouraged to contribute to the brand's legacy of luxury and excellence. The workplace is characterized by a collaborative spirit and a commitment to delivering exceptional client experiences.