Cartier Administrative and Client Services Assistant

Paris • France

Saturday, March 15, 2025

Cartier, a distinguished name in the realm of luxury, stands as the world's leading jeweler and the second in prestige watchmaking. Since its inception in 1847, Cartier has epitomized savoir-faire and excellence, transforming its creations into timeless myths. As part of the Richemont Group, Cartier offers an environment where passion becomes a profession, supported by a legacy of creativity, elegance, and unparalleled service.

1. Oversee and manage administrative tasks related to client services, ensuring adherence to company procedures and commercial policies.
2. Inspect received items and manage their return to clients, ensuring quality and satisfaction.
3. Coordinate service transfers and returns, maintaining meticulous records.
4. Verify estimates from workshops before communicating them to sales staff and clients.
5. Monitor and manage the service stock, including repair orders and spare parts, conducting regular inventories.
6. Support the sales team by updating clients on service progress, explaining estimates, and managing remote payment and delivery services.
7. Handle value estimation services and assist in resolving client inquiries and disputes.
8. Maintain accurate and up-to-date client data.
9. Participate in training new team members and contribute to operational reports and analyses.
10. Propose enhancements to client experience and operational performance.
11. Engage in team meetings, challenges, and events, adhering to safety and procedural standards.

1. Bachelor's degree in Business or equivalent.

1. Proficiency in IT tools such as SAP, IPASS, and NSI is advantageous.
2. Exceptional verbal and written communication skills.
3. Interest or initial experience in jewelry and watchmaking.
4. Strong client orientation.
5. Excellent organizational skills and attention to detail.
6. Proactive with strong initiative-taking abilities.
7. Team-oriented with strong interpersonal skills.

Prior exposure to the jewelry or watchmaking industry is beneficial, though not mandatory.

Bachelor's degree in Business or equivalent.

Opportunities for professional growth and development within a prestigious luxury brand.

Cartier fosters a culture of creativity, elegance, and excellence, where each team member is encouraged to embody the brand's values both within the boutique and beyond. The workplace is collaborative, with a strong emphasis on client satisfaction and operational excellence.