Burberry Service Lead

Burberry is a British luxury fashion house renowned for its heritage craftsmanship, iconic outerwear and contemporary innovation. The brand operates globally with a focus on premium retail experiences, digital integration and sustainability initiatives.

1. Supervise, motivate and coach sales associates on the selling floor to ensure consistently exceptional client experiences and achievement of sales KPIs.
2. Deliver real-time, transaction-level coaching and conduct follow-up development conversations to reinforce selling behaviours and service standards.
3. Manage customer flow and service levels to ensure no client is left unattended and that the Burberry Experience standard is met.
4. Partner with store management to set goal expectations, deliver formal performance feedback and execute monthly Burberry Experience Development Plans.
5. Resolve escalated customer issues, authorize post-void transactions and promotional discounts in the absence of store management.
6. Drive collaboration across sales associates, specialists, stock and operations teams to optimise the in-store client journey.
7. Champion digital engagement in-store, using Apple mobile devices and other digital resources to serve clients when face-to-face interaction is not possible.
8. Support opening and closing procedures, including securing merchandise and point-of-sale processes, and perform additional duties as required.

1. 1–2 years supervisory or management experience in retail sales.
2. Advanced knowledge of point-of-sale (POS) systems.
3. Proven ability to coach retail staff and manage team performance.
4. Comfortable using Apple mobile devices and other in-store digital tools.

1. POS system
2. Apple mobile devices
3. digital resources
4. Burberry Experience

Minimum 1–2 years of prior supervisory or management experience in a retail environment, with demonstrable track record of coaching sales teams and meeting retail KPIs.

Commission earnings; discretionary bonuses; short- and long-term incentive packages; Company-sponsored benefit programs

Burberry cultivates a creative, values-driven workplace that emphasizes imagination, craftsmanship and sustainable luxury. The retail environment prioritizes exceptional customer service, continuous learning and collaborative team development.