Burberry Senior Sales Advisor

Burberry is a British luxury fashion house renowned for its heritage outerwear, innovative design and digital-first approach. As a globally recognised brand with a strong retail footprint, Burberry combines craftsmanship and contemporary luxury across apparel, accessories and leather goods, offering employees exposure to high standards of product expertise, client service and omnichannel retail practice.

1. Deliver exceptional, personalised service to clients and high-net-worth customers to achieve and exceed boutique sales targets and KPIs.
2. Develop and maintain long-term client relationships through proactive clienteling, follow-up, bespoke appointments and private-shopping experiences.
3. Provide expert product knowledge and styling advice across the collection, translating brand storytelling into tailored client recommendations.
4. Lead boutique floor activities during shifts, including visual merchandising standards, stock replenishment, inventory accuracy and store presentation.
5. Operate POS and complete transactions, returns and after‑sales service with discretion and compliance to company policies.
6. Mentor and coach junior client advisors, supporting team performance, onboarding and development to raise service quality and sales conversion.
7. Support boutique events, trunk shows and client outreach initiatives, collaborating with local marketing and CRM teams to maximise client engagement.

1. Proven track record of high-performance sales within luxury fashion or premium retail, with demonstrable achievement of targets.
2. Experience in clienteling and managing VIP or private clients, including organising bespoke shopping experiences.
3. Strong commercial acumen with the ability to read client needs, drive conversions and increase average transaction value.
4. Leadership or mentoring experience within a retail environment; able to supervise a team and support talent development.
5. Professional demeanour, impeccable presentation and the discretion required when dealing with high-profile clients.

1. Clienteling and relationship management
2. Consultative selling, upselling and cross‑selling
3. Visual merchandising and boutique presentation
4. Inventory control and stock management
5. POS operation and cash handling
6. Coaching and team leadership
7. After‑sales service and complaint resolution
8. Strong interpersonal and communication skills

Typically 3–5 years in luxury or premium retail sales, with prior exposure to high-value client management and at least some responsibility for mentoring or supervising colleagues.

High school diploma or equivalent required; tertiary education in fashion, retail management, business or a related discipline preferred.

Burberry combines British heritage with contemporary creativity and a digitally progressive retail model. The workplace emphasises refined client service, product expertise and collaborative team performance, offering employees a fast‑paced luxury environment with strong focus on craftsmanship and brand storytelling.