Burberry Senior Client Relations Advisor

Burberry is an iconic British luxury fashion house renowned for its heritage trench coats and contemporary interpretations of British style. As a global brand, Burberry blends craftsmanship with digital innovation and offers career opportunities across retail, creative, and commercial functions worldwide.

1. Deliver exceptional, personalised client service to establish and retain high-value relationships and lifetime clients.
2. Achieve and exceed individual and store sales targets through consultative selling and proactive clienteling.
3. Develop and execute clienteling strategies using CRM to grow bookings, follow-ups, and repeat purchases.
4. Maintain deep product knowledge across categories to advise clients on fit, styling and care.
5. Support store visual merchandising standards and participate in seasonal floor moves and shop windows.
6. Manage sales transactions, returns and after‑sales service with accuracy and discretion.
7. Coordinate private appointments, client events and trunk shows to drive client engagement and conversion.
8. Coach and mentor junior sales staff; contribute to a high-performance retail team culture.

1. Proven track record of high-performance sales in luxury retail; demonstrable client portfolio and conversion metrics.
2. Exceptional interpersonal skills with refined consultative selling and negotiation abilities.
3. Strong clienteling and CRM experience; ability to manage client data and follow-up processes.
4. High level of professionalism, discretion and cultural sensitivity when servicing VIP clients.
5. Flexibility to work retail hours including weekends, evenings and special events.

1. Clienteling
2. Luxury sales and consultative selling
3. CRM (client relationship management)
4. Visual merchandising and floor standards
5. POS transaction management and cash handling
6. Client event coordination
7. Relationship building and interpersonal communication

Typically 3–5+ years of progressive experience in luxury or premium retail sales, with evidence of meeting or exceeding sales targets and managing a loyal client base.

High school diploma or equivalent required; tertiary education or professional training in retail, fashion or hospitality preferred.

Burberry fosters a creative and fast‑paced retail environment that balances heritage craftsmanship with modern digital innovation. The company values refined client service, teamwork and continuous professional development within a global luxury context.