Burberry Senior Client Advisor

Burberry is a British luxury fashion house renowned for its heritage outerwear and contemporary design. The brand combines craftsmanship with digital innovation and operates a global retail network, offering employees opportunities to represent an iconic label in high‑service retail environments.

1. Deliver exceptional, personalized service to a high‑value client base and consistently achieve individual and store sales targets.
2. Develop and maintain long‑term client relationships through proactive clienteling, follow‑up communications and tailored product recommendations.
3. Lead the in‑store client experience by coaching and mentoring junior advisors, modelling best practices and supporting daily sales operations.
4. Manage transactions and after‑sales services with precision, including returns, alterations and client enquiries.
5. Support visual merchandising and product presentation standards to reflect brand aesthetics and drive conversion.
6. Maintain accurate client records and contribute to store CRM activities to maximise retention and lifetime value.
7. Participate in store events, private appointments and trunk shows to cultivate client engagement and expand the client database.

1. Proven track record in luxury retail sales, with demonstrable achievement against KPIs.
2. Exceptional interpersonal skills with the ability to build rapport and manage relationships with discerning clients.
3. Strong coaching and team leadership capability; experience mentoring junior sales staff.
4. High level of professional presentation and thorough product knowledge across fashion and accessories.
5. Right to work in South Korea and availability to work retail hours, including weekends and evenings.

1. Clienteling and relationship management
2. Luxury sales and upselling/cross‑selling techniques
3. Visual merchandising principles
4. Point‑of‑sale (POS) operations and cash handling
5. Inventory awareness and stock management
6. Coaching and performance feedback
7. Excellent communication and negotiation skills

Typically 3+ years of progressive experience in luxury retail or high‑end client‑facing sales, including responsibility for client acquisition, retention and mentoring junior colleagues.

High school diploma or equivalent required; tertiary qualification in retail, hospitality, fashion or a related discipline preferred.

Burberry blends British heritage with contemporary creativity, fostering a culture that values craftsmanship, creativity and digital leadership. The retail environment is collaborative and client‑centric, with a strong emphasis on training, professional development and delivering elevated customer experiences.