Burberry Senior Client Advisor

Burberry, a quintessential British luxury fashion house established in 1856, is renowned for its iconic trench coats and innovative designs. As part of a commitment to creativity and sustainability, Burberry is dedicated to fostering an inclusive environment where diverse talents can thrive. The brand is part of a larger conglomerate that champions luxury and innovation across the globe.

1. Cultivate and maintain strong relationships with both new and existing clients, ensuring a personalized and elevated customer experience.
2. Achieve and surpass individual and store sales targets and other commercial key performance indicators.
3. Inspire clients through storytelling and passion for the Burberry brand, fostering desire and loyalty.
4. Deliver exceptional luxury service with in-depth product, fashion, and styling expertise.
5. Assist the Store Manager in addressing customer complaints as needed.
6. Guide clients through their journey in the store, ensuring an outstanding initial impression and closing sales effectively.
7. Efficiently manage after-sales services and client follow-ups.
8. Contribute to daily store operations, maintaining high luxury standards and supporting inventory management and stockroom maintenance.
9. Adhere to company policies and visual standards as per Burberry guidelines.
10. Coach Client Advisors in clientelling and service skills, fostering teamwork and a positive work environment.

1. Proven track record in achieving sales targets and delivering exceptional client service.
2. Previous experience in clientelling and building client relationships.
3. Strong interest in fashion, art, and culture.
4. Comprehensive product knowledge and understanding of retail operations.
5. Familiarity with competitor products.

1. Fluency in the local language with English proficiency; additional languages are advantageous.
2. Confidence, curiosity, and conviction in client interactions.
3. Energetic, proactive, and self-motivated with a detail-oriented approach.
4. Impeccable presentation and communication skills.
5. Commercial mindset with a results-driven attitude.
6. Flexibility and adaptability in a collaborative work environment.

Demonstrated experience in luxury retail, with a focus on client engagement and sales excellence.

Burberry offers a dynamic work environment with opportunities for professional growth and development. Employees enjoy a collaborative atmosphere and the chance to work with a globally recognized luxury brand.

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand values diversity and inclusivity, creating a supportive environment where all team members can thrive.