Burberry Sales Associate

Burberry is a British luxury fashion house recognized for its heritage craftsmanship, innovation and global retail presence. The brand combines strong fashion credentials with a focus on customer experience, digital commerce and increasing sustainability commitments, operating across owned stores and franchise partners worldwide.

1. Deliver the Burberry Experience on every customer interaction and consistently meet individual sales targets.
2. Develop and maintain a detailed client book; execute client development activities including follow-up emails, reactivation and invitation outreach.
3. Provide exceptional customer service through proactive selling, superior communication and strong relationship-building.
4. Maintain store visual standards by executing monthly floorsets, replenishing merchandise, folding and tagging to Burberry guidelines.
5. Ensure professional floor presence: prepare the selling floor at shift start, replenish and tidy at shift end, and maintain fitting rooms.
6. Support back-of-house operations including markdowns, bi-annual inventory, stockroom organisation and pre-sale goal participation.
7. Participate in store contests and support team initiatives to drive store performance and KPIs (UPT, ATV, capture compliance).

1. Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
2. Advanced knowledge of POS and store systems.
3. Proven record of achieving sales targets and driving client development.
4. Excellent interpersonal and communication skills with a collaborative, team-oriented attitude.
5. Results-driven, adaptable to change and committed to high standards of customer service.
6. Genuine interest in fashion and brand alignment with Burberry's luxury standards.

1. POS
2. store systems
3. clienteling
4. client book management
5. visual techniques
6. inventory process
7. markdown process
8. Burberry Experience

At least 1 year of direct sales experience, preferably within a luxury or premium retail environment, with demonstrated success meeting sales targets and developing customer relationships.

Role may include commission earnings, discretionary bonuses, short- and long-term incentive packages, and Company-sponsored benefit programs.

The workplace emphasizes craftsmanship, customer focus and creativity within a values-driven luxury environment. Teams are collaborative and performance-oriented, with strong emphasis on professional development, brand standards and sustainability initiatives.