Burberry Luxury Sales Consultant

Burberry is an iconic British luxury fashion house recognized for its heritage trench coats and contemporary design-led collections. The brand blends craftsmanship with digital innovation and places emphasis on creative expression, sustainability and inclusive culture. Burberry operates globally from flagship stores to digital platforms and attracts talent passionate about luxury, storytelling and client service.

1. Deliver personalised, elevated service to new and existing clients to meet and exceed individual and store sales KPIs.
2. Develop long-term client relationships through appointment-based selling, proactive follow-up and after-sales service.
3. Convey passion for the brand through storytelling, product and styling expertise to create desire and drive conversions.
4. Execute the client journey: create a strong first impression, discover client needs, present product and close the sale while maintaining the relationship.
5. Maintain luxury standards in-house operations: merchandising, product replenishment, inventory support, markdowns and stockroom upkeep as required.
6. Adhere to company policies and visual guidelines to ensure the store reflects Burberry’s brand standards.
7. Contribute to a collaborative team environment and foster a positive workplace culture.

1. Proven track record of meeting or exceeding sales targets in a luxury retail environment.
2. Demonstrable experience in clientelling and appointment-based selling.
3. Strong interest in fashion, art and culture with solid product knowledge.
4. Excellent communication and presentation skills; confident, professional and client-focused manner.
5. Fluent in the local language (French); strong English skills desirable; additional languages an asset.

1. Clientelling
2. Appointment-based selling
3. Luxury product and styling expertise
4. Visual merchandising (Burberry visual standards)
5. Inventory management and stockroom procedures
6. After-sales service
7. Client relationship management
8. Professional verbal communication

Proven experience in luxury retail sales and clientelling, ideally with at least 2+ years in a boutique or department store environment and familiarity with appointment-driven service.

Secondary school diploma or equivalent; vocational training in retail, fashion or a related field preferred.

Burberry combines a strong British heritage with a modern, creative outlook, encouraging collaboration and individual expression. The workplace emphasizes exceptional client service, craftsmanship and sustainability, attracting colleagues who are passionate about fashion and storytelling.