Burberry Global Training Content Developer

Burberry is an internationally recognised British luxury house with a strong heritage in outerwear and a reputation for blending craftsmanship with digital innovation. As an employer, the brand emphasises creativity, sustainable luxury and a collaborative global retail network, offering opportunities to shape customer-facing experiences across stores and digital channels.

1. Design, author and produce engaging retail training programmes and assets — including in-store activities, seasonal and core product training, onboarding modules, films and conference materials.
2. Translate complex product, commercial and operational content into clear, digestible and inspiring learning experiences tailored for retail teams.
3. Define and maintain the tone of voice, visual standards and pedagogical approach for the global retail training curriculum; propose new creative concepts to increase learner engagement and commercial impact.
4. Partner with Retail Training Managers to shape the training roadmap and align initiatives to retail KPIs and performance objectives.
5. Collaborate with cross-functional stakeholders (product, commercial, operations, regional training teams) to ensure content accuracy, alignment and approvals.
6. Plan and deliver train‑the‑trainer (TTT) sessions for training teams and retail leaders, including delivery guidance, localisation direction and stakeholder management.
7. Conduct store visits to observe training moments, build relationships with store leaders and identify content opportunities informed by frontline insight.
8. Monitor and analyse learner feedback and platform analytics to iterate on content and measure impact.
9. Manage digital learning assets and platform experience: script, format, optimise and execute quality checks for content across RSpace and other learning systems.
10. Maintain and update existing modules, support translations workflow and perform user‑experience testing to ensure regional readiness.

1. Minimum 3+ years' experience in retail training design and development, ideally within a global function.
2. Practical retail experience on the shop floor or in back‑of‑house operations.
3. Demonstrable expertise in adult learning methodologies and applying instructional design to drive commercial outcomes.
4. Proven experience in cross‑functional collaboration and stakeholder management at regional or global scale.
5. Strong written and verbal communication skills with the ability to present and defend learning approaches to senior audiences.
6. Excellent organisational skills and a track record of delivering projects to deadline across multiple markets.

1. MS Excel
2. SharePoint
3. PowerPoint
4. Adobe
5. Canva
6. video production tools
7. RSpace
8. learning management systems (LMS)
9. Instructional design
10. Adult learning methodologies
11. Train‑the‑trainer delivery

Minimum three years of practical experience designing and developing retail training content, preferably within a global retail or corporate learning function; direct retail floor or operational experience is required.

Bachelor's degree or equivalent experience in Learning & Development, Instructional Design, Education, or a related discipline preferred.

Burberry combines a heritage-driven sensibility with a forward-looking, digitally savvy culture that prizes creativity and sustainable practices. The workplace is collaborative and international, offering opportunities to influence customer experience and learning across a global retail estate.