Burberry Department Manager, Accessories

Burberry is a British luxury fashion house renowned for its heritage outerwear and contemporary luxury collections. The brand is recognized for its emphasis on creativity, craftsmanship and a forward-looking approach to sustainability and digital innovation, offering a collaborative environment for retail and creative professionals.

1. Lead and coach the sales team to achieve category sales targets and KPIs, delivering the Burberry Experience at every client touchpoint.
2. Own commercial performance for the accessories category in partnership with the Store Manager, driving sell-through and category development.
3. Provide real-time and post-transaction coaching to associates; establish and monitor individual development plans and performance reviews.
4. Manage customer flow and service standards on the selling floor; resolve complex customer service issues and escalate when necessary.
5. Drive in-store digital engagement and use mobile/digital tools to support sales and client communication.
6. Support recruiting, onboarding and integration of new team members; cultivate an open, positive and high-performing work environment.
7. Authorize transactional exceptions (post-voids, promotional discounts, employee sales) in the absence of store management and assist with store opening/closing procedures.

1. Advanced proficiency with POS systems and transactional procedures.
2. Comfortable using Apple mobile devices and in-store digital selling tools.
3. Demonstrated ability to manage complex customer service scenarios (complaints, returns, repairs, after-sales).
4. Strong interpersonal communication and coaching skills; fluent, professional client dialogue.
5. Minimum 1–2 years of supervisory or management experience in retail sales; experience in luxury or premium retail preferred.

1. POS system
2. Apple mobile devices
3. Digital selling tools
4. Sales coaching and in-the-moment coaching
5. KPI-driven selling and performance management
6. Customer relationship management
7. Team leadership and talent development

1–2 years of supervisory or management experience in retail sales, with a track record of leading teams to meet sales targets and improve KPI performance; prior experience in luxury or premium retail is preferred.

High school diploma or equivalent required; tertiary education in business, retail management or fashion is advantageous.

Commission earnings; discretionary bonuses; short- and long-term incentive packages; Company-sponsored benefit programs.

Burberry blends a strong sense of British heritage with contemporary creative direction, prioritizing craftsmanship, digital innovation and sustainability. The retail environment emphasizes client-centric service, team development and a values-driven approach to performance.