Burberry Client Advisor

Burberry is a global British luxury fashion house known for its heritage craftsmanship, iconic outerwear and contemporary approach to design. Operating a worldwide retail network and an integrated digital ecosystem, Burberry values creativity, client-focused service and a commitment to quality and innovation.

1. Deliver exemplary, personalised service to high‑net‑worth and walk‑in clients, cultivating long‑term relationships through consistent clienteling and follow‑up.
2. Achieve and exceed individual and store sales targets while actively contributing to team performance.
3. Provide expert product knowledge across ready‑to‑wear, leather goods and accessories; advise clients on fit, styling and care.
4. Manage client records and communications, utilising CRM and POS systems to track preferences and sales activity.
5. Support visual merchandising and floor standards to uphold the Burberry brand environment and presentation.
6. Execute everyday store operations including cash handling, stock reception, inventory control and replenishment.
7. Participate in store events, private appointments and trunk shows to drive client acquisition and retention.
8. Adhere to loss‑prevention, compliance and service standards while promoting an inclusive and professional store culture.

1. Proven aptitude for high‑touch client service with a polished, professional demeanour.
2. Previous retail or hospitality experience; experience in luxury or premium brands strongly preferred.
3. Exceptional communication and interpersonal skills, with the ability to build rapport across diverse client segments.
4. Clean cash handling record and familiarity with point‑of‑sale procedures.
5. Flexibility to work retail hours including evenings, weekends and public holidays.
6. Strong attention to detail and a commitment to maintaining brand standards.

1. Clienteling
2. Visual merchandising
3. Point of sale (POS) operations
4. Inventory management
5. CRM usage and client database maintenance
6. Upselling and consultative selling
7. Fluent product knowledge for apparel and accessories

At least 1 year of customer‑facing experience in retail or hospitality; prior experience with luxury or premium brands is preferred.

Secondary education (high school diploma) or equivalent; vocational training in retail or hospitality is advantageous.

Burberry fosters a culture that blends British heritage with contemporary creativity, prioritising craftsmanship, client service and digital innovation. The workplace encourages collaboration, personal development and pride in presenting the brand to a global clientele.