Burberry Client Advisor

Burberry is a globally recognised British luxury fashion house known for its heritage craftsmanship, contemporary creativity and commitment to sustainable luxury. As an employer, Burberry emphasises creative thinking, client-centric retail experiences and professional development within a fast-paced, international retail network.

1. Deliver a personalised, elevated client experience through storytelling, product expertise and styling to inspire purchase and loyalty.
2. Meet and exceed individual and store commercial KPIs, including appointments, UPT, ATV and AUR.
3. Proactively build and maintain a high-value client book through appointment selling, client acquisition and regular follow-up.
4. Provide exemplary after-sales service and manage client requests to drive retention and incremental spend.
5. Support daily store operations: maintain luxury visual standards, product replenishment, inventory accuracy, markdowns and stockroom upkeep.
6. Collaborate with store management and colleagues to foster a positive team environment and uphold company policies and brand standards.

1. Proven track record of delivering sales and consistently exceeding targets in a retail or luxury environment.
2. Demonstrable experience in clientelling and appointment-led selling.
3. Strong knowledge of fashion and luxury product assortments and competitors.
4. Confident, proactive and service-oriented with impeccable presentation and communication skills.
5. Ability to work flexibly and adapt in a collaborative, target-driven environment.

1. Clientelling and appointment selling
2. Luxury product knowledge and styling expertise
3. Visual merchandising and maintaining brand standards
4. After‑sales service and client follow-up
5. Inventory management and stockroom procedures
6. Familiarity with POS and CRM systems
7. Commercial acumen and KPI-driven selling (UPT, ATV, AUR)

Previous experience in luxury retail sales with a proven record of client acquisition, retention and meeting commercial KPIs; prior clientelling experience is essential.

High school diploma or equivalent; vocational training or certification in retail, luxury sales or fashion is preferred.

Burberry cultivates a creative, client-focused culture that celebrates craftsmanship and contemporary design while advancing sustainability initiatives. The workplace encourages collaboration, continuous learning and pride in delivering exceptional luxury experiences.