Burberry Client Advisor

Burberry is an iconic British luxury fashion house recognised for its heritage outerwear, distinctive aesthetic and contemporary approach to craftsmanship. The brand maintains a global retail footprint and places emphasis on creativity, innovation and responsible luxury, offering employees the chance to work at the intersection of design, storytelling and customer experience.

1. Build and nurture trusted client relationships through personalised, thoughtful service and structured clienteling.
2. Deliver inspirational styling advice and product knowledge that communicates Burberry’s craftsmanship and brand narratives.
3. Drive individual sales targets while contributing to overall store performance and client acquisition/retention goals.
4. Manage the end-to-end client journey, including consistent follow‑up and exceptional after‑sales service.
5. Maintain impeccable presentation standards on the sales floor and behind the scenes to support daily operations.
6. Support visual merchandising and presentation guidelines to uphold Burberry’s brand identity.

1. Proven experience in client‑facing retail with a demonstrable track record of contributing to sales results.
2. Demonstrable clienteling skills and the ability to build long‑term client relationships.
3. Fluency in German is required; proficiency in English is advantageous.
4. Availability to work 20 hours per week across four days, including Friday and Saturday (compulsory).
5. Genuine interest in fashion, design and culture with a commitment to deepening product and styling expertise.
6. Collaborative, calm and adaptable demeanour suitable for a luxury retail environment.

1. Clienteling
2. Personalised selling
3. Product and styling knowledge
4. After‑sales service
5. Visual merchandising
6. Retail operations and floor management

Previous client‑facing retail experience with measurable contribution to sales performance; familiarity with structured clienteling and loyalty cultivation.

No formal tertiary requirement; secondary education or vocational qualification in retail or sales is preferred.

The workplace emphasises creativity, craftsmanship and a values‑driven approach to luxury. Employees operate in a collaborative environment that balances high standards of client service with an evolving commitment to sustainable and responsible practices.