Burberry Client Advisor

Burberry is a British luxury fashion house celebrated for its heritage trench coats and distinctive check. The brand operates a global retail network and combines artisanal craftsmanship with progressive digital innovation, offering employees exposure to an international luxury retail environment.

1. Deliver exceptional, personalised service to high-value clientele, building long-term relationships and driving repeat business.
2. Achieve and exceed individual and boutique sales targets through expert product knowledge and consultative selling.
3. Execute clienteling activities, including proactive outreach, appointment management and tailored follow-ups using CRM tools.
4. Maintain refined visual merchandising standards and ensure the boutique reflects brand presentation and stock integrity.
5. Operate Point-of-Sale (POS) systems accurately, manage transactions, returns and maintain daily cash and sales reports.
6. Contribute to stock management processes including receiving, replenishment and loss-prevention procedures.
7. Collaborate with store colleagues and management to deliver seamless guest experiences and support store initiatives.

1. Proven track record in retail sales or client-facing roles; luxury or premium fashion experience preferred.
2. Strong interpersonal and communication skills with a polished, service-oriented manner.
3. Demonstrable ability to meet and exceed sales targets through consultative selling and relationship management.
4. Comfortable using POS systems and CRM platforms; numerate and detail-oriented for transactional accuracy.
5. Flexible availability to work retail hours including weekends, evenings and peak trading periods.

1. Clienteling
2. Luxury sales
3. Visual merchandising
4. Point-of-Sale (POS) systems
5. Customer Relationship Management (CRM)
6. Cash handling and transactional accuracy

Minimum 1–2 years of retail or client-facing sales experience, with preference given to candidates who have worked in luxury, premium fashion, or lifestyle boutiques.

High school diploma or equivalent; vocational or tertiary qualifications in fashion, retail management or related fields are advantageous.

The workplace culture emphasizes heritage craftsmanship balanced with modern retail innovation. Team members are expected to uphold refined service standards, collaborate across disciplines and represent the brand’s British luxury identity with professionalism.