Burberry Client Advisor

Burberry is an iconic British luxury house with a global retail footprint, celebrated for its heritage outerwear, contemporary ready-to-wear and leather goods. The brand combines craftsmanship with modern innovation and places emphasis on creativity, sustainability and customer experience. As an employer, Burberry offers opportunities to work within a highly service-driven, brand-led retail environment that values creativity and professional development.

1. Achieve and exceed individual and store commercial KPIs, including appointments, UPT, ATV and AUR.
2. Deliver a personalised, elevated luxury service through storytelling, product expertise and refined styling.
3. Own the client journey: make a strong first impression, discover client needs, propose coordinated looks and close sales while building long‑term relationships.
4. Drive client acquisition and retention through proactive appointment selling, regular contact and effective follow‑up.
5. Provide efficient after‑sales service and ensure client requests are managed to completion.
6. Support daily store operations: maintain luxury standards front and back of house, manage replenishment, assist with inventory tasks and stockroom maintenance when required.
7. Uphold Burberry visual standards and follow company policies, procedures and loss‑prevention protocols.
8. Foster teamwork and contribute to a positive, collaborative store culture.

1. Proven track record of delivering sales and consistently exceeding targets.
2. Demonstrable experience in clientelling and appointment‑based selling within fashion or luxury retail.
3. Strong product knowledge across fashion, accessories and styling; good understanding of competitor landscape.
4. Impeccable personal presentation and high standards of client communication.
5. Commercially minded, results driven and comfortable working to KPI targets.
6. Energetic, proactive, adaptable and able to work as part of a team.

1. Clientelling
2. Appointment selling
3. Luxury retail sales
4. Styling and personal shopping
5. Product knowledge (fashion & accessories)
6. Visual merchandising
7. Inventory management
8. Client follow‑up and retention

Previous experience in luxury or premium retail with a proven sales record and demonstrable clientelling experience. Experience working by appointment and achieving client acquisition/retention targets is required.

Secondary education or equivalent. Vocational training or certificates in retail, fashion or styling are desirable but not mandatory.

Burberry fosters a creative, values-driven workplace focused on craftsmanship, client experience and sustainability. The retail environment is collaborative and performance-oriented, offering employees opportunities to develop client relationship and styling expertise within an internationally recognised luxury brand.