Burberry Client Advisor

Burberry is a global British luxury fashion house renowned for its heritage craftsmanship, iconic outerwear and contemporary ready-to-wear collections. As a publicly listed luxury brand, Burberry combines a strong creative identity with an increasing focus on sustainability and digital innovation, offering a collaborative and high-performance workplace within the global luxury retail sector.

1. Deliver personalised, elevated client experiences through appointment-led and walk-in service to build loyalty and drive repeat business.
2. Meet and exceed individual and store sales targets and commercial KPIs through consultative selling, storytelling and product expertise.
3. Develop and maintain meaningful long-term relationships with new and existing clients via proactive clienteling, follow-up and after-sales care.
4. Provide expert styling advice and demonstrate in-depth knowledge of Burberry product, fashion trends and competitor offers.
5. Support daily store operations, including merchandising, replenishment, inventory management, markdowns and stockroom maintenance as required.
6. Maintain Burberry visual and luxury service standards at all times and adhere to company policies and guidelines.
7. Foster teamwork and a positive working climate, contributing to a collaborative store culture.

1. Proven track record of achieving and exceeding sales targets in a luxury retail environment.
2. Previous clientelling experience with demonstrable relationship-building success.
3. Strong interest in fashion, art and culture with up-to-date knowledge of product and market competitors.
4. Impeccable presentation, communication and interpersonal skills; confident when engaging clients at all levels.
5. Energetic, proactive, results-driven and adaptable with a collaborative team mindset.
6. Fluent in the local language (German); proficiency in English is desirable; additional languages advantageous.

1. Clientelling
2. Luxury product knowledge
3. Styling and visual merchandising
4. Appointment selling
5. Relationship management
6. Inventory management
7. Sales and KPI-driven selling
8. Presentation and communication skills

Demonstrable experience in luxury or premium retail with a proven sales record and prior clientelling responsibilities; experience working as part of a retail team and managing client appointments is expected.

High school diploma or equivalent; tertiary education in fashion, business or a related discipline is advantageous but not required.

Burberry blends a storied British heritage with contemporary creative direction and a growing commitment to sustainable luxury. The brand fosters a collaborative, client-focused environment where creativity, craftsmanship and commercial ambition are encouraged.