Burberry Client Advisor

Burberry is a British luxury house renowned for its heritage outerwear, contemporary fashion, and digital-first approach to luxury retail. The brand combines artisanal craftsmanship with modern innovation and places increasing emphasis on sustainability, creative storytelling and delivering elevated client experiences across global stores.

1. Build and nurture long-term relationships with new and existing clients through appointment-based and walk-in service, cultivating loyalty and repeat business.
2. Deliver personalised, elevated luxury service by storytelling the brand, advising on product styling and closing sales to meet individual and store commercial targets.
3. Achieve and exceed individual sales KPIs (appointments, UPT, ATV, AUR) and service metrics (guest experience, NPS) through proactive client engagement and follow-up.
4. Manage the client journey end-to-end: make strong first impressions, discover client needs, act as product and styling expert, close sales and ensure post-sale care.
5. Support daily store operations and visual standards: maintain front- and back-of-house luxury presentation, assist with product replenishment, markdowns and stockroom maintenance as required.
6. Contribute to a collaborative team environment and adhere to company policies, visual guidelines and service protocols to uphold the Burberry client experience.

1. Proven track record of meeting and exceeding sales targets in a retail or luxury environment.
2. Demonstrable experience in clientelling and appointment-led selling.
3. Strong product knowledge and an informed interest in fashion, art and culture.
4. Impeccable presentation, excellent verbal communication and interpersonal skills.
5. Energetic, proactive, commercially minded and able to work collaboratively in a team.

1. Clientelling
2. Appointment selling
3. Styling and product consultation
4. Luxury retail sales
5. Visual merchandising techniques
6. Inventory support, markdowns and stockroom maintenance
7. After-sales service and client follow-up

Several years of hands-on retail or luxury sales experience with a demonstrable record of client acquisition, retention and achieving sales KPIs; prior experience in appointment-driven client service is required.

High school diploma or equivalent; vocational training or certification in retail, hospitality or luxury sales is advantageous.

The workplace emphasises creativity, heritage and contemporary innovation, fostering a collaborative environment where storytelling and client service are paramount. Burberry values diversity, professional development and sustainable practices as part of its identity as a modern luxury employer.