Bvlgari Workshop Manager - After Sales Service

Neuchâtel • Switzerland

Wednesday, March 26, 2025

Bvlgari, a prestigious brand under the LVMH conglomerate, was founded in Rome in 1884 and has since become a symbol of Italian excellence. The brand seamlessly blends tradition with modernity, drawing from its rich history to create bold and colorful designs that distinguish it as a unique entity. Internationally acclaimed, Bvlgari extends its heritage in jewelry and watchmaking to include perfumes, accessories, and hospitality. The Swiss-based Watch and Perfume divisions offer employees an authentic and exciting environment with promising career opportunities, driven by a philosophy of excellence, enthusiasm, and passion.

1. Supervise a team of watchmakers, jewelers, and polishers in the Neuchâtel workshop.
2. Ensure timely, quality, and cost-effective delivery of repairs, including VIP services and subcontracting coordination.
3. Collaborate with Operations to maintain and ensure availability of High-End watches.
4. Identify and analyze recurring defects to implement short, medium, and long-term action plans.
5. Drive continuous improvement of the service, considering budgets, and propose client-focused solutions.
6. Work closely with Customer Service to optimize client responses and with logistics to ensure long-term product reparability.
7. Develop solutions for re-industrialization or replacement of depleted components.
8. Enhance the brand through restoration and maintenance of historical watches.

1. Horology or engineering background with substantial workshop management experience, ideally in after-sales service.

1. Client-oriented with strong problem-solving abilities.
2. Solid technical understanding and the ability to resolve issues with patience and composure.
3. Strong relational and communication skills.
4. Proficiency in French and English (B2 level); knowledge of Spanish is advantageous.

Minimum of 5 years in a relevant field.

Background in horology or engineering.

The role offers a dynamic work environment with opportunities for career advancement within a globally recognized luxury brand.

Bvlgari fosters a culture of excellence, enthusiasm, and passion, providing an authentic and stimulating environment for its employees. The brand values tradition and modernity, encouraging creativity and innovation in its workforce.