Bvlgari Store Manager

Bangkok Thailand

Tuesday, February 4, 2025

Bulgari, a prestigious name in the luxury watches and jewelry sector, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Bulgari offers a dynamic environment where creativity and luxury converge, providing employees with opportunities to thrive in a global luxury powerhouse.

1. Oversee store operations to achieve sales objectives and service KPIs, ensuring alignment with budget plans.
2. Spend significant time on the sales floor engaging with the sales team and clients.
3. Analyze sales results against budget and implement action plans to meet performance targets.
4. Manage store expenses and implement cost-efficiency measures in collaboration with Store Managers.
5. Ensure compliance with company norms and procedures, including discount policies.
6. Collaborate with Regional Marketing & Communications to align store marketing strategies with overall objectives.
7. Propose and execute events and activities to drive sales and enhance boutique performance.
8. Develop new client relationships and nurture existing ones through strategic CRM activities.
9. Establish and maintain strong relationships with mall management and stay informed about mall activities.
10. Participate in defining action plans based on mystery shopping results and ensure their implementation.
11. Coach the sales team to deliver exceptional service and a memorable shopping experience.
12. Address client concerns to restore satisfaction and maintain store standards.
13. Manage store stock efficiently and provide feedback to the Merchandising team.
14. Supervise after-sales service requests to ensure excellent customer service.

1. Bachelor’s degree in Business Administration or Marketing preferred.
2. Minimum of 6-8 years of experience in store or retail operations, with at least 3 years in a similar role.
3. Experience in leading a team, with at least 5 years in a leadership capacity.

1. Sales-driven with strong business acumen and strategic retail approach.
2. Leadership and people management skills.
3. Understanding of the luxury industry and strong client networking abilities.
4. Knowledge of watches and jewelry with strong selling skills.
5. Proficient in retail operations processes and procedures.
6. High sense of integrity and ability to manage multiple stakeholders.
7. Strong communication skills.
8. Fluent in Thai and English; proficiency in Chinese, Korean, or other foreign languages is a plus.

A minimum of 10 years of experience in the retail industry, with a focus on store management and operations.

Bachelor’s degree in Business Administration or Marketing preferred.

Comprehensive benefits package including health insurance, employee discounts, and professional development opportunities.

Bulgari fosters a culture of luxury and innovation, where employees are encouraged to express their creativity and passion for excellence. The workplace is dynamic and collaborative, reflecting the brand's commitment to quality and craftsmanship.