Bvlgari Senior Retail Training Manager

New York • USA

Tuesday, May 27, 2025

Bulgari, a distinguished name in the luxury sector, was founded in 1884 by Sotirio Bulgari and has since become synonymous with Italian excellence. As part of the esteemed LVMH Group, Bulgari offers a unique blend of modernity and classicism, rooted in its rich Roman heritage. The brand has expanded beyond its origins in jewelry and watches to include accessories, perfumes, and luxury resorts. Joining Bulgari means becoming part of a passionate and authentic work environment within a globally renowned brand.

1. Analyze existing training content to identify learning opportunities and develop necessary content to address these needs.
2. Enhance sales teams' knowledge of watches, including high-end complications.
3. Deploy and reinforce training for Store Managers and Client Advisors on Bulgari client experience, selling techniques, and product collections.
4. Engage in retail coaching and in-store observation, providing feedback to Store Directors and the Director of Training, North America.
5. Collaborate on the onboarding process for all regional retail hires.
6. Assist in localizing training initiatives launched by central training.
7. Create, monitor, and track store visits to support key regional initiatives.
8. Prepare, execute, and follow-up on in-store trainings.
9. Monitor eLearning platforms for the assigned market.
10. Conduct needs analysis and develop action plans related to Mystery Shop and Voice of Client initiatives.
11. Perform ad-hoc projects as required by management.
12. Collaborate with interdepartmental committees or task forces as necessary.

1. Minimum of 10 years of experience in sales and/or training within a luxury environment.
2. Extensive knowledge of watches, with supplemental certification from FHH or similar institutions being advantageous.

1. Strong understanding of the competitive watch market and micro-mechanics.
2. Proficiency in eLearning platforms and Microsoft Office applications.
3. Ability to manage departmental budgets and process expense reports efficiently.
4. Agility in navigating various professional environments.
5. Willingness to travel domestically and internationally up to 50%-70% of the time.

Minimum 10 years of experience in sales and/or training within a luxury environment is required.

Bulgari offers dynamic career opportunities within a globally renowned brand, encouraging employees to pursue career paths that align with their talents.

Bulgari fosters an authentic and passionate work environment where employees are considered the soul of the brand. The company values creativity and innovation, offering numerous career pathways across various departments and countries, both within Bulgari and the broader LVMH Group.