Bvlgari Senior Manager, Customer Service & Logistics

Bvlgari, a prestigious brand within the Watches & Jewellery sector, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH Group, Bvlgari offers a dynamic and enriching work environment, fostering creativity and excellence. The company is committed to attracting and nurturing talented individuals who are passionate about luxury and innovation.

1. Finalize distribution contracts with business partners, ensuring proper shipping terms, customs compliance, and efficient order management processes.
2. Achieve monthly and annual revenue targets across all distribution channels and regions within the Caribbean & Latin America.
3. Optimize and update procedures and controls to maintain order processing standards.
4. Oversee overall department performance and reporting.
5. Manage the customer master file in partnership with finance to ensure seamless execution from the first order.
6. Control sales discounts, credit notes, and returns.
7. Ensure customs compliance in all importing countries under LATAM responsibility and act as the Importer of Record where applicable.
8. Monitor and oversee the importation process with all clients to ensure compliance.
9. Execute special projects such as new store/pop-ups.
10. Define, coordinate, and manage events and roadshows to align with business needs and cost efficiency.
11. Define and implement new business flows for all channels.
12. Manage vendor relationships and new vendor RFQs.
13. Implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends.
14. Optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively.
15. Report on key product performance and coverage.
16. Optimize relationships with central teams to identify opportunities and secure allocations and coverage.
17. Contribute to budget construction.
18. Conduct weekly check-ins with logistics partners to monitor activity and review performance.
19. Provide monthly performance and costs reporting in alignment with budget forecasts.
20. Coordinate warehouse, transportation, and customs activities with partners to ensure efficiency and compliance with local regulations.
21. Maintain activity continuity, proper traceability, and reporting.
22. Deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy.
23. Approve and supervise timely and accurate processing of vendor invoicing and payments.
24. Apply company rules and guidelines in daily activities and special events.
25. Manage the logistics of consignment pieces for all LATAM events.
26. Manage quarterly inventory at the Miami office location.
27. Enforce best practices and inventory control policies with the entire LATAM office team.
28. Lead and manage the department effectively.
29. Communicate department strategy to direct reports and ensure adherence to processes and procedures.
30. Set challenging and achievable goals for each team member.
31. Recruit, train, motivate, and develop teams and potential.

1. Minimum 8-10 years of experience in logistics, supply chain management, or merchandising.
2. Bachelor’s degree in business administration, supply chain management or logistics related field preferred.

1. Strong analytical skills and advanced proficiency in Microsoft Office.
2. Excellent written, verbal, and interpersonal communication skills.
3. Process-oriented with sound decision-making abilities.
4. Deep understanding of the Latin American landscape, with specific knowledge of import regulations, trade practices, and logistical challenges within the region.
5. Proven ability to function effectively in a highly dynamic team environment.
6. Ability to deliver time-pressured projects on-time and on-quality.
7. Fluency in Spanish is a must; Portuguese is a plus.

Minimum 10 years of experience in logistics, supply chain management, or merchandising.

Bachelor’s degree in business administration, supply chain management or logistics related field preferred.

Bvlgari offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Bvlgari fosters a culture of authenticity and passion, encouraging boldness and innovation. The work environment is dynamic and collaborative, with a focus on excellence and continuous improvement.