Bvlgari Senior Client Advisor

Bvlgari is a storied Italian maison renowned for high jewellery and luxury timepieces. As part of the LVMH group, the brand combines Italian craftsmanship and bold design with global luxury retail standards. Bvlgari boutiques prioritise refined client experiences, product excellence and a collaborative, service-driven retail culture.

1. Deliver an exceptional, personalised selling experience to every client—welcoming walk-ins, supporting browsers, managing purchases, CARE requests and complaints with professionalism.
2. Maintain and update client records in the company CRM and execute 1-to-1 CRM initiatives in line with provided guidelines to nurture long‑term relationships.
3. Resolve complex client complaints diplomatically, proposing solutions that protect brand reputation while addressing client concerns.
4. Act as proactive liaison between clients and local or central after‑sales/service departments to ensure seamless service.
5. Work actively to meet and exceed individual sales targets and contribute to store KPI performance.
6. Remain fully compliant with company policies and procedures on discounts, security, fiscal responsibilities and legal requirements during transactions.
7. Stay current with trainings, product knowledge and internal procedures to offer flawless, informed advice on jewellery and watches.

1. Minimum five years' proven experience in luxury retail, ideally specialising in jewellery and/or watches.
2. Demonstrable track record of meeting or exceeding sales targets and managing high‑value client relationships.
3. Fluency in English with excellent verbal and written communication skills.
4. Strong organisational skills, attention to detail and the ability to manage multiple priorities in a fast‑paced, target‑driven environment.
5. Comfortable using CRM systems and executing targeted clienteling activities.

1. Client relationship development / clienteling
2. Selling techniques for luxury jewellery and watches
3. CRM systems
4. Interpersonal communication and negotiation
5. Complaint handling and diplomacy
6. Team collaboration
7. Brand sensitivity and cultural curiosity
8. Organised, detail‑oriented and able to work under sales targets

Minimum 5 years of luxury retail experience, with demonstrated success in jewellery and/or watch sales, clienteling, CRM usage and achievement of individual sales targets. Experience serving high‑net‑worth clientele and handling complex after‑sales enquiries is expected.

Secondary education required; tertiary qualification in Luxury Retail, Business, Sales or a related discipline preferred.

Bvlgari boutiques cultivate a refined, service‑centric environment that values craftsmanship, aesthetic excellence and personalised client relationships. As part of LVMH, the workplace balances Italian heritage and global luxury retail standards, promoting collaboration, continuous learning and high levels of client care.