Bvlgari Sales Training Senior Manager

Tokyo • Japan

Friday, March 21, 2025

Bulgari, a prestigious name in the luxury watches and jewellery sector, operates under the umbrella of LVMH, a global leader in luxury goods. Bulgari Japan G.K., located in the vibrant Ginza district of Tokyo, offers a dynamic and sophisticated work environment, fostering innovation and excellence in the luxury market.

1. Organize and deploy regional and local training for client advisors, store managers, and deputy managers across all mono-brand stores in Japan.
2. Engage and develop store managers and teams on commercial training topics, ensuring continuous enhancement of selling skills.
3. Develop and follow up on action plans related to Mystery Shopping, Voice of the Client, Net Promoter Score, and Voice of the Team CX measurement programs.
4. Support store managers in becoming effective team leaders to enhance client experience.
5. Provide on-the-spot coaching and support to store personnel, requiring frequent travel.
6. Manage and develop the Sales Training team, conducting performance evaluations and creating development plans.
7. Coordinate training events conducted in-class, in-store, and digitally, ensuring effective local organization.
8. Oversee the cascading deployment and follow-up processes after external consultant roll-outs.
9. Define and manage the audience, calendar, venue, and execution of local training programs.
10. Participate in train-the-trainer sessions organized by the corporate training department.
11. Ensure translation and local adaptation of training content released by corporate.
12. Organize and deliver onboarding programs for new Client Advisors and Store Managers.
13. Collaborate with the retail team to identify and develop in-store ambassadors for watches and accessories.
14. Work with Local Merchandisers on action plans related to JWA collections.
15. Collaborate with the HR Department on soft skills training for Store Managers and sales staff.
16. Suggest improvements on training tools and provide feedback to the Corporate Training Department.
17. Support the wholesale and travel retail team by delivering brand and watches training sessions.

1. Minimum of 10 years of relevant experience in sales training or a related field.

1. Proficiency in selling and training skills
2. On-site retail coaching
3. Strong communication skills
4. Ability to provide observation, feedback, and training on the job
5. Excellent organization and planning skills
6. Negotiation skills
7. Fluency in English and Japanese
8. Knowledge of the luxury market and competitors

Minimum 10 years of experience in sales training or a related field, preferably within the luxury sector.

The position offers a hybrid working mode, combining the flexibility of remote work with the engagement of in-office collaboration.

Bulgari fosters a culture of excellence and innovation, deeply rooted in the luxury industry. The company values cross-departmental collaboration and emphasizes professional growth and development, ensuring a dynamic and supportive work environment.