Bvlgari Sales Administration Assistant

Bulgari is a leading luxury maison within the Watches & Jewellery division of LVMH, renowned for its craftsmanship, heritage-driven design and high-touch client service. The brand operates internationally across flagship boutiques and travel retail, offering employees exposure to an elite retail environment and cross‑disciplinary collaboration within a major luxury group.

1. Manage in‑store General Service operations, including safe custody and back‑office security procedures.
2. Conduct store safe counts and oversee inventory controls and reconciliation activities.
3. Prepare daily sales reports and ensure systematic filing of invoices and all shop documentation.
4. Coordinate product repairs with the Customer Service department and external workshops, and track repair progress.
5. Act as liaison with Finance on cash management, payment requests, tax declarations, purchase Fapiao handling and bank journaling.
6. Administer store housekeeping tasks such as safe maintenance and monitor staff attendance, leave and related records.
7. Respond to client and prospect enquiries across phone, email and digital platforms regarding store location, product availability, pricing and product information.
8. Perform front‑office after‑sales duties for final customers — estimate approvals, lead‑time updates, returns and repair invoicing — ensuring rapid resolution and sustained customer satisfaction.

1. Minimum 2 years' experience in sales administration within retail, preferably in a multinational company; luxury retail experience preferred.
2. Good command of English, both written and spoken.
3. Familiarity with daily retail store administrative procedures; holder of an accounting qualification preferred.
4. Proficiency in Microsoft Office and experience with ERP systems such as SAP.
5. Customer service orientation, strong coordination skills, integrity and ability to work collaboratively with store teams.
6. Knowledge of local government procedures and Chinese invoicing (Fapiao) processes.

1. Ms Office
2. ERP
3. SAP
4. Cash management
5. Fapiao processing
6. After‑sales customer coordination
7. Inventory reconciliation

At least 2 years' practical experience in sales administration within the retail sector, ideally at a multinational corporation; prior exposure to luxury retail operations is advantageous.

Bachelor's degree in Business, Accounting, Finance or a related discipline preferred; accounting certification is an advantage.

Bulgari combines Italian heritage and contemporary creativity with the operational rigor of the LVMH group. The workplace emphasizes meticulous client service, product excellence and cross‑functional collaboration across retail, finance and after‑sales teams.