Bvlgari Retail Training Senior Manager

New York • USA

Thursday, November 20, 2025

Bulgari, a prestigious name in luxury, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation in the luxury goods sector. As an employer, Bulgari offers an environment that fosters creativity, diversity, and professional growth, ensuring a rewarding career path for its employees.

1. Analyze existing training content to identify learning opportunities and create new content as needed.
2. Upskill sales teams on watch knowledge, including high-end complications.
3. Deploy and reinforce training for Store Managers and Client Advisors on Bulgari client experience, selling techniques, and product collections.
4. Participate in retail coaching and in-store observations, providing feedback to Store Directors and the Director of Training, North America.
5. Collaborate on the onboarding process for all regional retail hires.
6. Assist in localizing training initiatives launched by central training.
7. Create, monitor, and track store visits to support key regional initiatives.
8. Prepare, execute, and follow up on in-store trainings.
9. Monitor eLearning platforms for the assigned market.
10. Conduct needs analysis and action plans related to Mystery Shop and Voice of Client initiatives.
11. Perform ad-hoc projects as required by management.
12. Collaborate with interdepartmental committees or task forces as necessary.

1. Minimum of 7+ years in a similar role, preferably in a luxury environment.
2. Extensive watch knowledge required, with supplemental certification from FHH or similar being a plus.
3. Understanding of the competitive watch market with strong knowledge of micro-mechanics.

1. Proficiency in eLearning platforms.
2. Knowledge of Microsoft Office applications.
3. Ability to manage departmental budgets and process expense reports efficiently.
4. Agility in navigating various professional environments.
5. Willingness to travel domestically and internationally up to 50%-70% of the time.

A minimum of 7 years in a similar role within the luxury sector, with extensive watch knowledge.

Competitive compensation package with comprehensive benefits.

Comprehensive benefits including medical, financial, and paid time off, along with 401(k) eligibility, luxury product discounts, and training opportunities.

Bulgari celebrates diversity and fosters an inclusive workplace culture, encouraging creativity and professional development. As part of the LVMH group, Bulgari values dedication and offers opportunities for career advancement within the luxury industry.