Bvlgari Retail Training Manager

Bulgari Corporation of America, a prestigious subsidiary of the renowned LVMH Group, is a leader in the luxury watches and jewelry sector. Known for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic and enriching environment for professionals seeking to excel in the luxury retail industry.

1. Analyze existing training content to identify learning opportunities and support the creation of necessary content.
2. Enhance sales teams' knowledge of watches, including high-end complications.
3. Deploy and reinforce training for Store Managers and Client Advisors on Bulgari client experience, selling techniques, and product knowledge.
4. Participate in retail coaching and in-store observation, providing feedback to Store Directors and the Director of Training North America.
5. Collaborate on the onboarding process for all regional retail hires.
6. Assist in localizing training initiatives launched by central training.
7. Create, monitor, and track store visits to support key regional initiatives.
8. Prepare, execute, and follow-up on in-store trainings.
9. Monitor eLearning platforms for the assigned market.
10. Conduct needs analysis and action plans related to Mystery Shop and Voice of Client initiatives.
11. Perform ad-hoc projects as required by management.
12. Collaborate with interdepartmental committees or task forces as necessary.

1. Minimum of 5 years of experience in sales and/or training within a luxury environment.
2. Extensive watch knowledge, with supplemental certification from FHH or similar preferred.
3. Understanding of the competitive watch market with strong knowledge of micro-mechanics.
4. Supplemental certification with GIA, FHH, or similar preferred.

1. Proficiency in eLearning platforms.
2. Proficiency in Microsoft Office applications.
3. Ability to manage departmental budgets and process expense reports efficiently.
4. Agility in navigating various professional environments.
5. Ability to travel domestically and internationally up to 50%-70% of the time.

Minimum of 5 years in sales and/or training within a luxury environment.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Bulgari fosters a culture of excellence, innovation, and collaboration. As part of the LVMH Group, employees are encouraged to develop their skills and grow within the company, contributing to a legacy of luxury and sophistication.