Bvlgari Retail Excellence Manager

Shanghai • China

Monday, January 19, 2026

Bulgari, a prestigious brand within the Watches & Jewellery division, is renowned for its exquisite craftsmanship and luxurious designs. As part of a larger conglomerate, Bulgari benefits from the extensive resources and global reach of its parent company, offering unparalleled opportunities for growth and innovation in the luxury sector.

1. Support the China Retail Experience Director in developing annual commercial plans and sales forecasts.
2. Conduct regular analysis of retail sales data, provide business insights, and maintain performance dashboards.
3. Identify and promote best retail practices across regions, leading benchmarking and analysis of competitor retail experiences.
4. Collaborate with Area Managers to develop and execute sales improvement plans, identifying revenue growth opportunities.
5. Conduct regular store visits to evaluate performance, optimize teamwork, and enhance problem-solving capabilities.
6. Monitor and optimize retail KPIs to improve store productivity.
7. Work with Marketing, CRM, and other departments to propose and support retail-related marketing activities and service enhancements.
8. Develop and follow up on key landlord promotions and local event plans.
9. Lead the retail operations team to fully support daily store operational needs.
10. Continuously improve store operational efficiency through process, tool, and system optimization.
11. Oversee retail projects including new store openings, closures, and store events, ensuring timely and high-quality execution.
12. Support Area and Store Managers in developing and engaging in-store operational staff.
13. Collaborate with Central Retail Operations to localize, implement, and execute retail guidelines and initiatives.
14. Drive the adoption of new tools/systems in stores, collect feedback, and ensure continuous improvement.
15. Ensure effective implementation of retail strategies and guidelines across the national retail network.
16. Work with HR to optimize store staffing and talent structure.
17. Coach and develop direct reports to enhance their professional and managerial capabilities.
18. Collaborate with HR to design and implement incentive schemes for the retail team, tracking effectiveness.

1. Bachelor's degree
2. Fluency in English and Chinese
3. Extensive product knowledge of Bulgari or other luxury brands, with specific expertise in jewelry and watches

1. Selling skills and customer relationship management
2. Strategic business thinking
3. Experience in retail operations and performance management
4. Ability to manage working pressure and multitask
5. Knowledge of marketing and merchandising techniques
6. Leadership, team management, and coaching skills

Management experience in retail operations and performance management is required.

Bachelor's degree

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Bulgari fosters a culture of excellence and innovation, where creativity and collaboration are highly valued. The company encourages professional growth and provides a supportive environment for employees to thrive in the luxury fashion industry.