Bvlgari Digital Client Advisor

New York • USA

Saturday, October 25, 2025

Bulgari, a prestigious name in the luxury fashion industry, is renowned for its exquisite creations in jewelry, watches, and accessories. As part of the esteemed LVMH group, Bulgari offers a dynamic and sophisticated work environment that emphasizes innovation, excellence, and luxury. The brand is committed to providing exceptional experiences to its clientele, both in-store and online, and seeks individuals who are passionate about luxury and customer service.

1. Develop and expand the company's online client portfolio by nurturing existing clients, reactivating dormant clients, and acquiring high-value prospects.
2. Achieve and exceed sales targets through strategic outreach, customer service excellence, and effective follow-through.
3. Build and maintain strong client relationships by offering personalized experiences and leveraging event calendars.
4. Contribute to the growth of digital sales in high-end product categories, including jewelry, watches, and accessories.
5. Create qualitative client profiles to enhance personalized interactions and recommendations.
6. Provide elevated and professional service across various channels, ensuring a seamless luxury shopping experience.
7. Maintain professionalism and deliver exceptional customer experiences by actively listening to client needs and resolving issues.
8. Participate in company trainings and stay informed about product launches and line extensions.
9. Demonstrate mastery of systems for sales processing and client issue resolution.
10. Support the Customer Service team in routine activities such as order review and follow-up.

1. Fluency in English, with excellent verbal and written communication skills.
2. Proven track record in a fast-paced sales and support environment, preferably in luxury or high jewelry.
3. Client-centric mindset with a commitment to customer satisfaction.
4. Self-motivated and capable of working independently and as part of a team.
5. Flexible availability, including evenings, holidays, and weekends.
6. Continuous improvement mindset and adaptability to dynamic environments.
7. Strong organizational skills and ability to multitask across various platforms.
8. Problem-solving skills and a solution-focused attitude.
9. Experience with Salesforce, SAP, and MS Suite.

1. Excellent communication skills, both verbal and written.
2. Ability to engage with VIPs and high-net-worth individuals.
3. Passion for customer experience and luxury products.
4. Strong organizational and multitasking abilities.
5. Proficiency in digital platforms and computer literacy.
6. Knowledge of current industry trends.

Minimum of 3 years in luxury sales, with a history of exceeding sales targets. Experience in luxury hospitality, call centers, or IT support is advantageous. Jewelry experience is a plus but not required.

Bulgari offers a hybrid working model, allowing flexibility between remote and in-office work. Employees benefit from a dynamic work environment, opportunities for professional growth, and the prestige of working with a leading luxury brand.

Bulgari fosters a culture of luxury, innovation, and excellence. The company values creativity and entrepreneurial spirit, encouraging employees to take initiative and contribute to the brand's prestigious reputation. Collaboration and continuous improvement are at the heart of Bulgari's workplace culture, providing a supportive and inspiring environment for career development.