Bvlgari Digital Client Advisor

Bulgari, a prestigious name in the luxury fashion industry, is a part of the esteemed LVMH group, renowned for its exquisite craftsmanship and innovative designs in watches and jewelry. As an employer, Bulgari offers a dynamic and enriching environment, fostering creativity and excellence, and providing opportunities for career growth within the expansive LVMH conglomerate.

1. Develop and expand the online client portfolio by nurturing existing clients, reactivating dormant clients, and acquiring high-value prospects.
2. Achieve and surpass sales targets through strategic clienteling and exceptional customer service.
3. Build and maintain strong client relationships through personalized experiences and curated events.
4. Contribute to the growth of digital sales in high-end product categories such as jewelry, watches, and accessories.
5. Create qualitative client profiles to enhance personalized interactions and recommendations.
6. Provide elevated and professional service across various communication channels, ensuring a seamless luxury shopping experience.
7. Maintain a high level of professionalism and deliver exceptional client experiences.
8. Participate in company training and stay updated with product launches and storytelling.
9. Demonstrate mastery of systems for effective sales processing and client issue resolution.
10. Support the Customer Service team in routine activities such as order review and follow-up.

1. Minimum 3 years of experience in luxury sales, with a proven track record of exceeding sales targets.
2. Experience in luxury hospitality, call center/contact center, or IT support is advantageous.
3. Previous experience in a commission-based role is preferred.
4. Fluency in English; multilingual abilities are a plus.
5. Experience with Salesforce, SAP, and MS Suite.

1. Excellent verbal and written communication skills in English.
2. Comfortable interacting with VIPs and high-net-worth individuals.
3. Strong client-centric mindset with a commitment to customer satisfaction.
4. Self-motivated and capable of working independently and as part of a team.
5. Flexible and willing to work evenings, holidays, and weekends.
6. Strong multitasking and organizational abilities.
7. Solution-focused attitude with strong problem-solving skills.
8. Proficient in digital platforms and computer literacy.
9. Knowledge of current industry trends.

Minimum 3 years of experience in luxury sales, preferably with a background in high jewelry or luxury hospitality.

Bulgari offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Bulgari fosters a culture of innovation and excellence, encouraging creativity and a commitment to luxury. The company values its employees' contributions and supports their professional growth within a collaborative and dynamic environment.