Bvlgari Digital Client Advisor

New York • USA

Thursday, April 3, 2025

Bulgari, a prestigious name in the luxury fashion industry, is renowned for its exquisite creations in jewelry, watches, and accessories. As part of the LVMH group, Bulgari benefits from the expansive resources and global reach of one of the world's leading luxury goods conglomerates. The brand is committed to delivering unparalleled luxury experiences and maintaining its position as a leader in the digital marketplace.

1. Develop and expand the online client portfolio by nurturing existing clients, reactivating dormant clients, and acquiring high-value prospects.
2. Achieve and exceed sales targets through strategic clienteling, excellent outreach, and customer service.
3. Build and maintain strong client relationships through personalized experiences and curated events.
4. Contribute to the growth of digital sales in high-end product categories.
5. Create qualitative client profiles to enhance personalized interactions and recommendations.
6. Provide elevated and professional service through various channels, ensuring a seamless luxury shopping experience.
7. Participate in company trainings and stay updated on product launches and line extensions.
8. Demonstrate mastery of sales systems and support in client issue resolution.
9. Support the Customer Service team in routine activities such as order review and follow-up.

1. Minimum 3 years of experience in luxury sales, with a proven track record of exceeding sales targets.
2. Experience in customer service within the luxury hospitality industry, call center, or IT support.
3. Previous experience in a commission-based role.
4. Fluency in English; multilingual abilities are a plus.
5. Experience with Salesforce, SAP, and MS Suite.

1. Excellent verbal and written communication skills in English.
2. Comfortable and confident in communicating with VIPs and high-net-worth individuals.
3. Strong client-centric mindset with a commitment to customer satisfaction.
4. Self-motivated with the ability to work independently and as part of a team.
5. Flexibility to work evenings, holidays, and weekends.
6. Superior multitasking and organizational abilities.
7. Strong computer literacy and understanding of the digital world.

Minimum 3 years of experience in luxury sales, preferably in the luxury or high jewelry industry, with a proven track record of exceeding sales targets.

The role offers a hybrid working model, allowing for flexibility between remote and in-office work.

Bulgari fosters a culture of excellence, innovation, and luxury. The company values entrepreneurial spirit, creativity, and a commitment to delivering exceptional customer experiences. Employees are encouraged to take initiative and contribute to Bulgari's legacy of luxury and craftsmanship.