Bvlgari Customer Service / Order Management Representative (B2B) — Temporary

Bulgari is a leading luxury maison within the LVMH Group, renowned for its high‑end jewellery, watches, perfumes and accessories distributed through a global network of owned boutiques and select retail partners. The brand combines artisanal savoir‑faire with rigorous commercial and operational standards; its Dublin Worldwide Logistics and Supply Chain Centre supports Bulgari’s international retail and wholesale activities.

1. Manage end‑to‑end order‑to‑shipping lifecycle for a designated B2B client portfolio, ensuring compliance with internal SLAs and KPIs.
2. Enter and monitor orders, maximise fulfilment rates and coordinate seamless delivery processes.
3. Respond to internal and external enquiries regarding stock availability, expected delivery dates, product information and order/shipment status.
4. Coordinate operational market activities for the assigned portfolio, leveraging available resources and cross‑functional partners.
5. Own portfolio performance proactively, anticipating client needs and driving issue resolution.
6. Log and manage customer‑related issues affecting order and delivery processes (pricing discrepancies, product availability, mis‑shipments).
7. Manage claims and reverse logistics processes for the client portfolio.
8. Produce and deliver operational reports and ad‑hoc information to management and sales teams to support decision making.
9. Ensure the client order experience reflects Bulgari’s standards of luxury and service excellence.

1. Fluent in English and Italian (spoken and written); additional languages an asset.
2. Minimum 3 years’ relevant experience in order management, customer service or logistics.
3. Proven experience working with SAP in an order‑to‑cash or logistics environment.
4. Strong proficiency with MS Office, in particular Excel.
5. Prior exposure to luxury retail or wholesale environments is desirable.
6. Demonstrable customer orientation, planning and prioritisation skills.
7. Excellent communication, teamwork and problem‑solving capabilities, with high attention to detail and a proactive mindset.

1. SAP
2. MS Office Suite
3. Excel
4. Order Management
5. Logistics
6. Claims & Reverse Logistics
7. KPI reporting and operational dashboards
8. Customer service and client relationship management
9. Cross‑functional coordination

Minimum three years of professional experience in order management, logistics or B2B customer service, with demonstrated use of SAP and responsibility for managing client portfolios, claims and returns.

Bachelor’s degree or equivalent qualification in Business, Supply Chain, Logistics, or a related discipline is preferred.

Bulgari fosters a culture of excellence, creativity and entrepreneurial spirit anchored in the LVMH luxury ethos. The workplace emphasises transparency, empowerment, continuous learning and inclusion, with formal health and safety procedures (ISO 45001) and a collaborative environment where employees are encouraged to own projects and contribute ideas.