Bvlgari CRM Specialist

Bulgari is a global luxury maison renowned for high‑end jewellery, watches, fragrances and accessories. The brand is part of the LVMH group and operates an international retail network alongside owned boutiques and selected distribution partners. Bulgari positions craftsmanship and service excellence at the centre of its commercial and corporate identity.

1. Design and execute tailored CRM strategies and campaigns to deepen client engagement, retention and lifetime value.
2. Collect, curate and analyse client data to create precise segments and personalise communications and service touchpoints.
3. Manage end‑to‑end CRM campaigns in collaboration with sales, marketing and client service teams, ensuring brand consistency and high conversion.
4. Act as CRM system steward: configure fields/workflows, maintain data quality, provide user training and drive adoption across stakeholder teams.
5. Identify high‑value sales opportunities from CRM insights and partner with retail teams to convert them through bespoke client propositions.
6. Monitor KPIs (client satisfaction, retention, campaign performance, revenue contribution) and translate results into actionable recommendations.
7. Serve as an elite client concierge for escalated enquiries and ensure rapid, discreet resolution in coordination with cross‑functional teams.

1. Strong mastery of CRM principles and best practices, with demonstrable experience implementing CRM‑driven campaigns.
2. Advanced data literacy with the ability to translate analytics into personalised client actions and commercial outcomes.
3. Exceptional written and verbal communication skills tailored to a discerning luxury clientele.
4. Proven project management capability to plan, execute and measure multi‑touch CRM initiatives.
5. Discreet, solution‑oriented approach to client service and issue resolution.

1. Salesforce
2. Microsoft Dynamics 365
3. Excel
4. Power BI
5. SQL

Minimum 3 years' experience in CRM, clienteling, database marketing or a related role, preferably within luxury retail or premium goods.

Bachelor's degree in Business, Marketing, Data Analytics or a related field, or equivalent professional experience.

Bulgari emphasises excellence, creativity and an entrepreneurial spirit, with a strong commitment to diversity and inclusion. The Dublin organisation promotes transparency, continuous learning and employee empowerment, and adheres to recognised health and safety standards (ISO 45001).