Bvlgari CRM Data Analyst

New York • USA

Saturday, March 15, 2025

Bulgari, a prestigious brand within the Watches & Jewellery division, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH conglomerate, Bulgari offers unparalleled opportunities for career growth and development in the luxury sector. The brand is committed to fostering a dynamic and inclusive work environment where innovation and excellence are at the forefront.

1. Conduct analysis of customer data to identify trends, insights, and opportunities for customer acquisition and retention strategies.
2. Create and maintain comprehensive reports and visualizations on customer behavior and purchasing patterns.
3. Analyze data to measure the effectiveness of CRM channels and provide actionable insights.
4. Monitor and report on key CRM metrics.
5. Identify opportunities for CRM system improvements and support CRM-related projects.
6. Deliver timely and accurate reporting to stakeholders.
7. Collaborate with cross-functional teams to support customer engagement and loyalty initiatives.
8. Ensure compliance with data governance practices and data privacy regulations.
9. Provide insights to performance media product owners to optimize customer journeys and brand experience.
10. Execute ad hoc reporting with thoughtful analysis and recommendations.
11. Assist with CRM database hygiene and report maintenance.
12. Manage client reallocation projects using CRM tools.
13. Develop and manage reporting based on consumer profiles and shopping patterns.
14. Maintain process documentation for CRM reporting.
15. Stay informed about industry trends and emerging technologies to enhance customer engagement.

1. Bachelor's degree in business, marketing, data science, statistics, or related field.
2. Minimum of 3 years of experience in customer analytics or CRM-related roles.
3. Expertise in data analytics tools such as PowerBI, SAP, BW, or similar platforms.
4. Advanced Excel skills, including pivot tables and dashboards.
5. Proficiency in CRM systems, preferably Salesforce.
6. Fluent in English.

1. Excellent analytical skills with the ability to translate insights into actionable recommendations.
2. Strong organizational and problem-solving skills.
3. Excellent written and verbal communication skills.
4. Knowledge of statistical analysis techniques and data visualization tools.
5. Understanding of customer segmentation and targeting.
6. Ability to work independently and manage multiple projects.
7. Strong technical aptitude and willingness to learn new tools.
8. Ability to collaborate with cross-functional and international teams.

Minimum of 3 years in a customer analytics or CRM-related role within a corporate environment.

Bachelor's degree in business, marketing, data science, statistics, or related field.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Bulgari fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve their full potential. The company values diversity and inclusivity, providing a collaborative and supportive environment where creativity thrives.