Bvlgari Assistant Store Manager

Bulgari is an Italian maison renowned for its high‑end watches, jewellery and accessories; it operates a global network of boutiques and is part of the LVMH luxury group. As an employer, the brand emphasizes craftsmanship, elevated client service and a retail culture centered on product expertise and refined presentation.

1. Own a designated product category: support the sales team to achieve category and store targets, manage related inventory and stock processes.
2. Deliver against a personal sales target determined by store performance and sales volume.
3. Maximise every selling opportunity and support ambassadors to create memorable, bespoke client experiences.
4. Manage client issues and handle escalations, including customer complaints and service recovery.
5. Directly supervise store sales staff and take responsibility for team performance, KPIs and individual development.
6. Support the Store Manager in delivering training and coaching (product training, role‑plays, operations and systems training) and provide timely feedback to improve sales capability.
7. Act as the store lead in the Store Manager’s absence: ensure operational continuity, safety, and adherence to merchandising and visual guidelines.
8. Assist with visual merchandising and store maintenance; ensure the boutique remains immaculate and always reflects the brand image.
9. Perform other duties and ad hoc tasks as assigned to support store operations.

1. Proven retail experience in luxury goods (watches, jewellery or comparable premium category).
2. Demonstrated ability to achieve sales targets and to coach a sales team to improve performance.
3. Strong knowledge of visual merchandising standards and basic stock/inventory processes.
4. Customer service orientation with experience resolving client complaints and service issues.
5. Leadership aptitude with the capacity to deputise for the Store Manager and run the boutique independently.

1. Sales coaching and team leadership
2. Visual merchandising
3. Inventory and stock management
4. Client relationship management
5. KPI monitoring and performance feedback
6. Complaint handling and service recovery

Typically 3+ years in retail, with at least 1 year in a supervisory or team lead role; prior experience in luxury watches or jewellery is strongly preferred.

Secondary education required; tertiary qualification in business, retail management or hospitality is preferred but not mandatory.

Bulgari boutiques cultivate an atmosphere of Italian elegance and meticulous attention to detail, where exceptional client service and product knowledge are paramount. Teams operate collaboratively in a luxury retail environment that values craft, presentation and personalised client relationships within the LVMH group.