Buccellati

Sales Executive

Richemont Americas is a leading luxury goods company that values diversity and inclusion, employing talent from various backgrounds to foster a creative and knowledgeable community. The company is committed to delivering excellence and advancing its unique community.

1. Consistently achieve or exceed monthly sales targets.
2. Work with Boutique Director and Assistant Boutique Manager on special client requests.
3. Provide exceptional customer service and a welcoming environment in the Boutique.
4. Support after-sales clients with solutions in line with Maison values.
5. Assist ecommerce clients and handle phone inquiries for appointments and correspondence.
6. Stay informed on industry news and competitive brands.
7. Demonstrate knowledge of high jewelry and selling ceremonies.
8. Cultivate and nurture client relationships through clientelling.
9. Collaborate with management and Corporate Team on CRM initiatives.
10. Accurately capture and follow-up on client data.
11. Resolve client issues and escalated matters appropriately.
12. Support in-store and off-site events to increase brand awareness.
13. Comply with all Maison policies and procedures.
14. Assist with daily Boutique set-up and breakdown.
15. Participate in inventory and cycle counts.
16. Handle operational requests from Corporate Team.
17. Maintain visual integrity of the boutique.
18. Perform special projects as designated by management.

1. High School Diploma; College degree preferred
2. Luxury Retail or Hospitality experience preferred
3. Excellent understanding of luxury client experience and customer service
4. Computer proficiency: Excel, Word, PowerPoint, SAP is a plus
5. Excellent written, verbal, and interpersonal communication skills
6. Experience with logistics and operations
7. Self-starter with a Team-Player approach
8. Flexibility to work evenings, weekends, and holidays
9. Ability to stand for long periods

Luxury Retail or Hospitality experience is preferred.

High School Diploma; College degree preferred.

Expected Salary Range: $24 - $31.25. Salary will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Richemont Americas fosters an inclusive and evolving community, celebrating diversity among colleagues and clients. The company is located in New York, NY, and emphasizes work-life balance and community involvement.