Buccellati Sales Executive

New York • USA

Friday, December 20, 2024

Buccellati, a prestigious name in the luxury jewelry sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. Richemont Americas is committed to fostering an inclusive environment that celebrates diversity and empowers creativity, making it a dynamic and enriching workplace.

1. Consistently achieve or exceed monthly sales targets as directed by management.
2. Collaborate with the Boutique Director and Assistant Boutique Manager on special client requests.
3. Deliver exceptional customer service and create a welcoming boutique environment.
4. Support after-sales clients with solutions aligned with Maison values.
5. Assist ecommerce clients and manage phone inquiries, scheduling appointments and arranging correspondence.
6. Stay informed on industry news and competitive brands.
7. Demonstrate extensive knowledge of high jewelry, including unique pieces, to build momentum towards sales achievement.
8. Cultivate new and nurture existing client relationships through expert clienteling.
9. Partner with management and Corporate Team on CRM initiatives.
10. Accurately capture and follow up on client data using CRM tools.
11. Resolve client issues and manage escalated matters appropriately.
12. Support in-store and off-site events, developing community relationships to increase brand awareness and customer loyalty.
13. Comply with all Maison policies and procedures.
14. Assist with daily boutique setup and breakdown, addressing maintenance issues.
15. Participate in inventory and cycle counts to ensure successful audits.
16. Handle operational requests from the Corporate Team promptly.
17. Maintain visual integrity adhering to brand standards for displays and boutique aesthetics.
18. Perform special projects as designated by boutique management.

1. High School Diploma required; college degree preferred.
2. Luxury retail or hospitality experience preferred.
3. Excellent understanding of luxury client experience and customer service.
4. Proficiency in computer applications such as Excel, Word, and PowerPoint; SAP knowledge is a plus.
5. Excellent written, verbal, and interpersonal communication skills.
6. Experience with logistics and operations.
7. Self-starter with a team-player approach.
8. Flexibility to work evenings, weekends, and holidays as needed.
9. Ability to stand for extended periods.

1. Clienteling and relationship management
2. Sales and negotiation
3. Customer service excellence
4. Product knowledge and storytelling
5. CRM proficiency
6. Operational and logistical skills
7. Communication and interpersonal skills
8. Team collaboration

Prior experience in luxury retail or hospitality is preferred, with a strong emphasis on delivering exceptional client experiences.

High School Diploma required; college degree preferred.

Expected salary range: $24 - $31.25 per hour, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas is dedicated to creating a workplace that reflects the diversity of the world, fostering an inclusive community where creativity and knowledge thrive. The company values work-life balance and encourages employees to contribute to their local communities through volunteer initiatives.