Buccellati Sales Executive

Costa Mesa • USA

Friday, May 30, 2025

Buccellati, a prestigious name under the Richemont umbrella, is renowned for its exquisite craftsmanship and timeless elegance in high jewelry. Richemont Americas, the parent company, is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and experiences of its employees. This commitment to diversity fuels creativity and innovation, ensuring that Richemont remains at the forefront of the luxury industry.

1. Achieve or exceed monthly sales targets as directed by management.
2. Collaborate with the Boutique Director and Assistant Boutique Manager on special client requests.
3. Provide exceptional customer service and maintain a welcoming boutique environment.
4. Support after-sales clients with solutions aligned with Maison values.
5. Assist ecommerce clients and manage phone inquiries to schedule appointments and arrange correspondence.
6. Maintain extensive knowledge of industry news and competitive brands.
7. Demonstrate expertise in high jewelry, including unique pieces, to drive sales.
8. Cultivate and nurture client relationships through expert clienteling.
9. Partner with management and Corporate Team on CRM initiatives.
10. Accurately capture and manage client data, ensuring effective follow-up and relationship building.
11. Resolve client issues and escalated matters appropriately.
12. Support in-store and off-site events to enhance brand awareness and customer loyalty.
13. Comply with all Maison policies and procedures and assist with daily boutique operations.
14. Participate in inventory and cycle counts to ensure audit readiness.
15. Assist with operational requests from the Corporate Team in a timely manner.
16. Maintain visual integrity of the boutique according to brand standards.
17. Perform special projects as designated by boutique management.

1. High School Diploma; College degree preferred.
2. Luxury Retail or Hospitality experience preferred.
3. Excellent understanding of luxury client experience and customer service.
4. Proficiency in Excel, Word, PowerPoint; SAP is a plus.
5. Strong written, verbal, and interpersonal communication skills.
6. Experience with logistics and operations.
7. Self-starter with a team-player approach.
8. Flexibility to work evenings, weekends, and holidays as needed.
9. Ability to stand for long periods.

1. Sales and client relationship management
2. Customer service excellence
3. Product knowledge in high jewelry
4. CRM proficiency
5. Event support and coordination
6. Operational compliance and inventory management
7. Communication and interpersonal skills

Experience in luxury retail or hospitality is preferred, with a strong focus on delivering exceptional client experiences.

High School Diploma required; College degree preferred.

Salary range: $26 - $30 per hour, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and volunteer days off.

Richemont fosters a culture of inclusivity and innovation, encouraging employees to embrace diversity and creativity. The company values work-life balance and community involvement, supporting initiatives that drive positive change.