Buccellati Sales Executive

Bal Harbour • USA

Friday, March 7, 2025

Buccellati, a distinguished name in the luxury jewelry sector, is part of the esteemed Richemont Group, a global leader in luxury goods. Richemont Americas is committed to fostering a diverse and inclusive community, celebrating the unique backgrounds and experiences of its employees. The group is renowned for its dedication to excellence, creativity, and innovation, creating an environment where talent thrives and contributes to the brand's prestigious legacy.

1. Achieve or exceed monthly sales targets as set by management.
2. Collaborate with the Boutique Director and Assistant Boutique Manager to fulfill special client requests.
3. Deliver exceptional customer service and maintain a welcoming boutique environment.
4. Support after-sales clients with solutions aligned with Maison values.
5. Handle e-commerce and phone inquiries, scheduling appointments and managing correspondence.
6. Stay informed on industry news and competitive brands.
7. Possess extensive knowledge of high jewelry, including unique pieces, to enhance sales performance.
8. Cultivate and nurture client relationships through expert clientelling.
9. Collaborate with management and corporate teams on CRM initiatives.
10. Accurately capture and manage client data, ensuring effective follow-up and relationship building.
11. Resolve client issues and escalated matters appropriately.
12. Support in-store and off-site events, developing community relationships to enhance brand awareness and loyalty.
13. Comply with all Maison policies and procedures.
14. Assist with daily boutique set-up, breakdown, and maintenance issues.
15. Participate in inventory and cycle counts to ensure audit success.
16. Respond to operational requests from the corporate team in a timely manner.
17. Maintain visual integrity and brand standards for boutique displays.
18. Execute special projects as designated by boutique management.

1. High School Diploma required; College degree preferred.
2. Experience in luxury retail or hospitality preferred.
3. Strong understanding of luxury client experience and customer service.
4. Proficient in computer applications such as Excel, Word, PowerPoint; SAP knowledge is a plus.
5. Excellent written, verbal, and interpersonal communication skills.
6. Experience with logistics and operations.
7. Self-motivated with a team-oriented approach.
8. Flexibility to work evenings, weekends, and holidays as needed.
9. Ability to stand for extended periods.

1. Sales and client relationship management
2. Customer service excellence
3. Product knowledge and storytelling
4. CRM proficiency
5. Event support and community engagement
6. Operational and logistical skills
7. Communication and interpersonal skills
8. Team collaboration

Preferred experience in luxury retail or hospitality, with a focus on client relationship management and sales.

High School Diploma required; College degree preferred.

Salary range of $28 - $35 per hour, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas prides itself on a culture of inclusivity and diversity, where creativity and knowledge are celebrated. The company fosters an environment that encourages professional growth and community engagement, ensuring employees feel valued and empowered to contribute to the brand's success.