Buccellati Retail Operations Manager

New York • USA

Saturday, May 24, 2025

Buccellati, a prestigious name in luxury jewelry, operates under the esteemed Richemont Group, a global leader in luxury goods. Richemont Americas is committed to fostering an inclusive and diverse workplace, celebrating the varied backgrounds and experiences of its employees. The company prides itself on empowering creativity and excellence through a culture of inclusion, making it a dynamic and evolving environment for professionals in the luxury sector.

1. Implement and maintain boutique operating policies and procedures, collaborating with Finance and Loss Prevention departments.
2. Manage inventory control and quality control of merchandise, ensuring proper storage and handling.
3. Prepare and analyze weekly, monthly, and annual reports to support strategic objectives and performance KPIs.
4. Oversee building maintenance and ensure retail aspects of the boutique are in excellent condition.
5. Manage incoming and outgoing shipments, including vendor coordination.
6. Facilitate the creation and inventory of memos/consignments in partnership with the Marketing Team.
7. Organize storage and update the back-office area regularly.
8. Maintain merchandising and daily upkeep of displays and back-stock.
9. Order supplies for boutique operations bi-weekly in collaboration with the Boutique Director.
10. Coordinate store maintenance issues with local contractors/vendors.
11. Lead special projects as assigned by upper management.
12. Oversee all incoming and outgoing repairs, mastering the SAP repair process.
13. Ensure client satisfaction in after-sales service and manage client expectations.
14. Participate in boutique network audits and ensure compliance with security and operational policies.
15. Assist on the selling floor as needed, ensuring a seamless client experience.

1. Self-starter with a team-player approach.
2. Strong understanding of customer service needs and attention to detail.
3. Ability to manage multiple tasks simultaneously with precision.
4. Physical ability to lift 20+ pounds and perform duties involving standing, stairs, and moving.
5. Strong written and oral communication skills.
6. 5+ years of experience in jewelry or high-value luxury product sales and operations preferred.
7. College degree preferred.
8. Additional language skills are a plus.
9. Advanced knowledge of SAP and excellent computer skills.
10. Availability to work retail hours, including nights and weekends.

1. Operational management
2. Inventory control
3. Quality control
4. Client relationship management
5. SAP proficiency
6. Strong communication
7. Multitasking
8. Team collaboration

A minimum of 5 years in jewelry or high-value luxury product sales and operations is preferred.

College degree preferred

Expected salary range: $100,000 - $115,000, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer days off.

Richemont Americas fosters a culture of inclusivity and diversity, valuing the unique contributions of its employees. The company supports a work-life balance and encourages community involvement, crafting a future that is both innovative and inclusive.