Buccellati Retail Excellence Manager

Buccellati, founded in Milan in 1919, is an illustrious Italian high jewelry Maison celebrated for its unparalleled craftsmanship, sophisticated aesthetics, and timeless designs. Renowned for its unique engraving techniques and rich artistic heritage, Buccellati has carved a niche among true luxury connoisseurs. As part of its global presence, Buccellati Japan is dedicated to enhancing brand prestige and delivering an exquisite experience to the Japanese market.

1. Analyze and report on CRM, client experience, and clienteling program performance, providing regular updates on client engagement, recruitment, upgrade rates, and loyalty metrics.
2. Utilize data-driven insights to refine client selection strategies for CRM and clienteling activities, maximizing ROI and ensuring targeted outreach.
3. Develop and implement a robust client segmentation strategy to drive growth and accuracy for targeted activities, including personalized campaigns and exclusive events.
4. Collaborate with the marketing team to develop and execute targeted CRM campaigns, leveraging client data to personalize messaging and offers.
5. Build and roll out a comprehensive clienteling program in collaboration with the marketing team, providing boutiques with tools and training to cultivate lasting client relationships.
6. Develop, implement, and monitor tailored strategic action plans for each boutique to enhance client experience and drive sales growth.
7. Define, communicate, and monitor key sales KPIs across all boutiques, fostering a culture of accountability and continuous improvement.
8. Analyze annual and monthly sales forecasts, providing clear direction to Boutique Managers to achieve sales targets and improve retail performance.
9. Strategically plan and coordinate Gaisho activities for each boutique to drive sales, build brand loyalty, and cultivate relationships with key clients.
10. Continuously monitor client experience and service levels through mystery shopper programs and Google Reviews, developing actionable solutions for improvement.
11. Design and implement comprehensive training programs for boutique staff, ensuring consistent delivery of Buccellati service standards.
12. Conduct regular field training sessions to coach sales associates on the Buccellati selling ceremony and other key aspects of the client experience.
13. Train and support boutique trainers, providing resources and guidance to maintain high standards of service.

1. 5-10 years of experience in retail sales management, preferably within the luxury goods industry.
2. Proven ability to analyze, monitor, and develop effective business plans to drive sales and improve retail KPIs.
3. Demonstrated success in achieving sales targets and improving retail performance metrics.
4. Experience in team member development, coaching, and mentoring.
5. Proven ability to build and motivate high-performing teams.

1. Native fluency in Japanese.
2. Business-level proficiency in English.
3. Advanced proficiency in Microsoft Excel.
4. Excellent interpersonal and communication skills.
5. Hands-on management style with a proactive and results-oriented approach.
6. Strong understanding of CRM principles and best practices.
7. Experience with clienteling programs and strategies.
8. Ability to analyze data and generate actionable insights.

5-10 years of experience in retail sales management, preferably within the luxury goods industry.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Buccellati fosters a culture of excellence, innovation, and dedication to luxury. The company values craftsmanship and artistry, encouraging employees to contribute to its rich heritage while delivering exceptional client experiences. Collaboration and continuous improvement are at the heart of Buccellati's workplace ethos.