Buccellati After-Sales Process Engineer

Milan • Italy

Monday, March 10, 2025

Buccellati, a revered name in luxury jewelry and timepieces, is part of the esteemed Richemont Group, a global leader in the luxury goods sector. Known for its exquisite craftsmanship and timeless designs, Buccellati offers an inspiring work environment where innovation meets tradition. As an employer, Buccellati is committed to fostering talent and providing opportunities for professional growth within the dynamic world of luxury fashion.

1. Analyze existing after-sales processes to identify opportunities for enhancement in service quality.
2. Map the after-sales repair network across various markets and evaluate its performance and capabilities.
3. Develop and implement structured processes for managing repairs and after-sales issues to ensure timely, high-quality service.
4. Establish and monitor KPIs related to repair turnaround times, customer satisfaction, and service quality, including the setup of a monthly repair dashboard.
5. Analyze after-sales data to identify trends, areas for improvement, and potential cost savings.
6. Manage relationships with external repair partners and suppliers, overseeing their performance, including technical assessments and repair abilities, in collaboration with local Richemont teams.
7. Collaborate with R&D, Marketing, and Sales to provide feedback based on customer experience and improve product quality.
8. Work with the sales force and boutiques to collect issues arising from products or customer complaints to create a bridge with the central Quality team.

1. Bachelor’s degree in Business, Engineering, or a related field.
2. Proven experience in process improvement activities, with a focus on after-sales projects in a luxury environment preferred.
3. Strong understanding of process optimization methods such as Lean and Six Sigma, with a focus on business performance analysis and management.

1. Proficiency in ERP software and data analysis tools, including SAP and Power BI.
2. Fluency in Italian and English.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving attitude.
5. Ability to work cross-functionally and manage multiple stakeholders.

A minimum of 3 years of experience in process improvement activities, particularly in after-sales projects within a luxury environment.

Bachelor’s degree in Business, Engineering, or a related field.

Buccellati offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment within the luxury sector.

Buccellati prides itself on a culture that blends innovation with tradition, fostering an environment where creativity and excellence are paramount. As part of the Richemont Group, Buccellati offers a collaborative and dynamic workplace that values diversity and encourages the pursuit of excellence.