Boucheron Training Manager Europe

Paris • France

Tuesday, December 24, 2024

Boucheron, a distinguished name in the world of luxury jewelry and watchmaking, was founded by Frédéric Boucheron in 1858. As part of the Kering Group, Boucheron continues to uphold its legacy of excellence, innovation, and audacity, crafting timeless classics that resonate with a discerning clientele. The brand remains a beacon of luxury, with a commitment to exceptional craftsmanship and visionary design.

1. Develop and implement the European training strategy in collaboration with the Retail Excellence Manager, International Training Team, and Market Directors.
2. Plan, organize, and coordinate all training sessions across the region in alignment with headquarters guidelines and regional commercial strategy.
3. Adapt training programs to meet the specific needs of the region using appropriate formats.
4. Evaluate and communicate future training needs.
5. Adjust the training strategy as necessary based on evolving regional contexts and needs.
6. Assess the impact of training programs by analyzing key performance indicators and gathering participant feedback to ensure continuous improvement.
7. Prepare and deliver training modules for retail employees to become ambassadors of Boucheron.
8. Support sales teams with commercial challenges such as customer satisfaction, client retention, cross-selling, and up-selling by providing tools, training, and support.
9. Conduct role-playing and other practical activities to ensure mastery of sales discourse across product lines.
10. Support commercial teams in preparing for Maison events and VIC Care initiatives.
11. Serve as the regional reference for sales teams on Maison messages, including history, collections, and sales ceremonies.
12. Customize training tools to local specifics and align training schedules with business needs.
13. Provide personalized follow-up on training received to define development paths for team members.
14. Train Area Managers to act as training liaisons for wholesale teams.
15. Oversee administrative and budgetary management of training activities, including regular reporting and budget tracking.
16. Manage the Boucheron e-Learning platform for Europe, ensuring effective usage and engagement.
17. Establish and manage the annual training budget for Europe in collaboration with the Retail Excellence Manager.
18. Handle monthly budget tracking and accounting processes, including invoice management and financial reporting.

1. Minimum of 6 years of experience in the luxury sector, with at least 3 years in training roles.
2. Experience in the jewelry sector is advantageous.
3. Deep understanding of luxury industry codes.
4. Bilingual proficiency in French and English.

1. Excellent communication and influencing skills.
2. Strong interpersonal and diplomatic abilities in an international and multicultural context.
3. Business and client-oriented mindset.
4. Critical thinking, teamwork, curiosity, and agility.
5. Proficiency in Excel and PowerPoint.
6. Willingness to travel frequently across Europe.

A seasoned professional with over six years in the luxury industry and a minimum of three years in training roles, ideally with experience in jewelry.

Boucheron offers a supportive and inclusive work environment that prioritizes employee well-being and professional growth, with a commitment to diversity and equal opportunity.

Boucheron fosters a culture of authenticity, diversity, and inclusion, where employees are encouraged to realize their full potential. The brand values varied perspectives and backgrounds, creating a workplace that supports both physical and emotional well-being.