Boucheron

Training Manager

Founded by Frédéric Boucheron in 1858, Boucheron has been built through four generations of direct descendants. As a visionary creator and the first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron continues to embody excellence in Jewelry, High Jewelry, and Watchmaking. The Boucheron style, free and audacious, constantly reinvents the classics of tomorrow.

1. Develop and implement the training strategy for Europe in collaboration with the Retail Excellence Manager, International Training Team, and Market Directors.
2. Plan, organize, and coordinate all training sessions in the region according to headquarters guidelines and regional commercial strategy.
3. Adapt training to the specific needs of the region using appropriate formats.
4. Evaluate and communicate future training needs.
5. Adjust the training strategy as needed based on the evolving context and regional needs.
6. Assess the impact of training by analyzing key performance indicators and gathering participant feedback.
7. Prepare and deliver all training modules for retail employees in the region.
8. Support sales teams with customer satisfaction, client retention, cross and up-selling, and negotiation tools.
9. Ensure mastery of sales discourse across all product lines through practical activities.
10. Support and accompany commercial teams in preparation for Maison events and VIC Care.
11. Ensure the quality of training through individual and personalized follow-up.
12. Manage the administrative and budgetary aspects of the training activity.

1. Confirmed experience of 6 years in the luxury sector and at least three years in training roles.
2. Experience in the jewelry industry is a plus.
3. Deep knowledge of luxury codes.

1. Excellent communication and influencing skills: passionate, inspiring, pedagogical, persuasive, empathetic.
2. Strong interpersonal and diplomatic skills in an international and multicultural context.
3. Business and client-oriented.
4. Critical thinking, teamwork, curiosity, and agility.
5. Bilingual in French and English.
6. Proficiency in Excel and PowerPoint.

6 years in the luxury sector with at least three years in training roles.

Frequent travel within Europe.

Boucheron values diversity and inclusivity, recruiting without consideration of gender, age, nationality, culture, disability, religious beliefs, or sexual orientation. The company prioritizes parity and equal opportunities, fostering an authentic environment that supports the physical and emotional well-being of each employee, allowing them to fully realize their potential.