Boucheron CRM and Client Development Manager

Paris • France

Wednesday, December 18, 2024

Maison Boucheron, founded by Frédéric Boucheron in 1858, stands as a paragon of excellence in Jewelry, High Jewelry, and Watchmaking. As a pioneering brand, it was the first of the great contemporary jewelers to establish a presence at Place Vendôme. Today, Boucheron continues to innovate, crafting the timeless classics of tomorrow. As part of the esteemed Kering Group, Boucheron benefits from the global reach and resources of a leading luxury conglomerate, offering unparalleled opportunities for career growth and development.

1. Oversee the implementation and optimization of the CRM ecosystem in collaboration with IT.
2. Develop retail tools to support data capture and clienteling.
3. Collect market feedback and conduct benchmarks to prioritize the CRM roadmap.
4. Create training materials to ensure CRM system adoption.
5. Adapt CRM systems to meet local needs in China Mainland.
6. Execute client engagement strategies to enhance transformation and retention.
7. Define activation and contact strategies through various channels using Salesforce.
8. Develop VIC care guidelines for in-store events and gifting.
9. Ensure data quality and conduct in-depth analysis of client data.
10. Present data-driven insights to support decision-making.
11. Ensure CRM practices comply with data privacy regulations.
12. Manage and develop a team of five, coordinating CRM teams across countries.

1. Minimum 10 years of proven experience in CRM management and client development, preferably in luxury or jewelry sectors.
2. Experience in a global context with a focus on the Asian market.
3. Strong project management skills with the ability to communicate business needs to IT.
4. Proficiency in CRM software such as Salesforce and CDP.
5. Excellent communication and interpersonal skills.
6. Demonstrated success in strategizing and executing client engagement initiatives.
7. Experience in team management.
8. Strong organizational skills with attention to detail.
9. Fluency in English; proficiency in French is a plus.

1. CRM management
2. Client development
3. Project management
4. Analytical skills
5. Communication
6. Interpersonal skills
7. Strategic planning
8. Team management
9. Organizational skills

A minimum of 10 years in CRM management and client development, with a focus on luxury or jewelry sectors and experience in the Asian market.

Boucheron offers a dynamic work environment within a prestigious luxury brand, fostering professional growth and development opportunities. As part of the Kering Group, employees benefit from a supportive network and resources.

Boucheron embraces diversity in all its forms, fostering an inclusive environment where individuals can express themselves freely. The company values adaptability and mutual respect, striving to accommodate all individuals as an Equal Opportunity Employer.