Boucheron Assistant Boutique Manager

Boucheron is a Parisian haute-joaillerie maison renowned for artisanal craftsmanship, refined design and a client-centric approach to luxury. The brand operates through boutiques and department-store concessions and cultivates a heritage-driven yet contemporary retail presence that emphasizes service excellence and aesthetic rigour.

1. Support the Boutique Manager in leading and developing the boutique team to maximise sales performance and profitability.
2. Act as liaison between staff and management to communicate the maison’s vision, drive engagement and motivate individual performance.
3. Collaborate with Retail, Training and HR to define and implement individual development plans and succession initiatives; participate in recruitment.
4. Define, review and execute dynamic annual and monthly action plans based on boutique KPIs, staff competencies and market analysis to achieve targets.
5. Plan rosters and allocate boutique roles; provide clear direction and regular feedback to enable staff to meet performance expectations.
6. Assume operational leadership in the manager’s absence, making decisions in accordance with department-store and company regulations.
7. Identify operational issues, implement corrective actions to improve efficiency, and oversee sales records, loss-prevention and inventory procedures.
8. Conduct CRM analysis and, together with Retail and CRM managers, implement timely clienteling actions and targeted events to generate business.
9. Work cross-functionally with Retail, Marketing and Operations to create business opportunities; design and execute boutique events and review outcomes.
10. Safeguard workplace health & safety, ensure compliance with company policies, and promote diversity, inclusion and a respectful workplace.

1. Minimum three years’ management experience within the luxury industry, with a solid understanding of luxury retail operations.
2. Demonstrable business acumen with sensitivity to retail excellence, KPI-driven performance and clienteling practices.
3. Strong adherence to compliance, labour regulations and professional standards; proven reliability and integrity.
4. Analytical and strategic thinker capable of translating market insight into actionable plans.
5. High degree of autonomy, flexibility and creativity in proposing operational or commercial initiatives.
6. Basic IT literacy with the capacity to rapidly learn boutique systems and CRM applications.
7. Completion of required trainings: Boucheron management training, annual compliance and security training, and maison initiatives (e.g. sustainability, D&I).
8. Gemmology qualification is desirable but not mandatory.

1. People development and team leadership
2. CRM analysis and clienteling
3. Retail KPI management and sales optimisation
4. Operational management, loss prevention and record keeping
5. Workforce planning and roster management
6. Event planning and cross-functional collaboration
7. Health & safety, compliance and D&I implementation
8. Strong customer service and VIP relationship management
9. Basic IT literacy for retail systems and CRM

At least three years’ management experience in luxury retail, ideally including boutique or department-store environments. Demonstrated track record of leading teams, driving boutique sales and executing CRM-driven clienteling programmes.

The maison values meticulous craftsmanship, elevated client service and a collaborative ‘One Team’ mentality. The workplace emphasises professional development, operational excellence and adherence to haute-joaillerie standards while encouraging creativity and cross‑functional cooperation.